Administrator
2 weeks ago
You will possess excellent administrative skills and good working relationships with colleagues. You will be an excellent communicator and have the ability to prioritise your workload ensuring that work is completed in a safe and timely manner. In addition, we are seeking someone who can warmly welcome patients on occasions where reception cover is needed.
Exceptional communication and customer service skills
Proficient in providing administrative support to a multidisciplinary team.
Working knowledge of office equipment and systems, coupled with effective IT skills.
Ability to manage time, meet deadlines, and prioritise workload.
Initiative-driven, with the capability to work autonomously.
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Probationary Period
Please see the attached job description and person specification
for more information about this role and working at North East
London NHS Foundation Trust. We encourage you to refer
criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.
**Key Responsibilities**:
Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
Ensure that complex calls from anxious and distressed clients are passed to appropriate person to be responded to effectively and appropriately, or escalated to senior staff member if appropriate
Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact or correspondence, within agreed time limits.
Manage and maintain an efficient administrative system on behalf of others.
Draft general correspondence on behalf of own service.
Accurately produce reports, correspondence and documents from a variety of sources including material from dictation, audio or manuscripts within agreed timescales (not including medical reports).
Work without supervision and ensure urgent situations are addressed swiftly.
Ensure workload is managed and prioritised appropriately.
Arrange and take minutes or notes at meetings that are intended for internal review only.
Type medical or other reports as required
Input generic data into organisational systems or in-house records. Printing of simple reports - ie training records or basic clinical info
Cover other teams/services, where necessary, which may require working on other sites.
Use of AI
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