Student Administration Coordinator

4 weeks ago

Stirling, United Kingdom University of Stirling Full time

Post Details

Full time
Open ended

The closing date for applications is midnight on Thursday 11 April 2024

There is an expectation that work will be undertaken in the UK.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

The Post

You will be based within the Student Administration team as part of the wider Student and Faculty Operations grouping which brings together central and faculty professional services teams.

You will be responsible for delivering a range of activities relating to the administration of academic programmes and other activities, supporting the student experience, and providing support to academic staff, students and professional service colleagues.

You will demonstrate excellent communication, organisational and administrative skills and be proactive in supporting the day-to-day operations of a busy office. An interest in supporting the student community is essential as is the ability to work flexibly as part of a team and to manage competing priorities to maintain a high standard of service at all times.

You will be responsible for coordinating and supervising tasks within a team of Administrators. Adopting a continuous improvement approach, you will ensure that systems, processes and procedures are customer focused and compliant with both University regulations and the requirements of external bodies.

Working closely with colleagues within central professional services teams is essential and key relationships will include Academic Registry, Admissions, Faculties, Financial Services and Student Support Services.

Informal enquiries should be made to Dani Tovey, Student Administration Manager (Fees, Matriculation & Programmes)

Description of Duties

Leadership and Coordination

Reporting to the Deputy Student Administration Manager (Programmes) and Student Administration Officer (Programmes), coordinate and supervise a range of duties to deliver an efficient and effective service to staff and students; use initiative and exercise sound judgement to resolve any issues that arise, seek appropriate advice, and escalate when necessary Support the Deputy Student Administration Manager (Programmes) and Student Administration Officer (Programmes), to provide induction and training to members of the wider professional services team

Student Programmes Activities

Work with the Student Administration Officer (Programmes) to coordinate and provide administrative support across a range of academic programmes and activities to deliver an excellent student experience and high levels of customer service; provide support to all academic and professional services colleagues, applicants, and students Responsible for advising students and staff on academic policy and regulations Liaise Student Hub staff to resolve escalated student queries Co-ordinate exam deferral applications process, assessing student applications Responsible for reviewing annual student progression, applying university regulations and advising students Responsible for updating student records and applying sanctions as a result of academic integrity meetings Co-ordinate and support the student journey, providing support to students with any changes to their programme of studies. Where required agree and implement bespoke variant programmes of study

Data Integrity, Risk Management and Governance

Co-ordinate maintaining data integrity across the student record reviewing data integrity reports and investigating issues that arise Liaise with faculties to ensure accurate assessment data is maintained in the student record system Responsible for making changes to the student record where required for leave of absence, withdrawal from studies, programme changes and mode of attendance changes. Ensure these changes are carried out accurately meeting service level agreements Responsible for processing and performing data quality checks on student awards to ensure awards are accurate Work with the Deputy Student Administration Manager (Programmes) and Student Administration Manager (Enrolment, Fees & Programmes) to support business continuity and risk management planning

Faculty and University Wide Activities

Participate in specific projects on behalf of senior colleagues; lead small continuous improvement projects, as required Work flexibly and collaboratively, providing administrative support; contribute to major events such as enrolment events and graduation; willingness to work occasional non-standard hours Demonstrate a proactive approach to personal development and undertake development in skill areas related to the post Undertake any other duties and responsibilities, commensurate with the grade of the post, as directed by line manager. General office duties, as required Deputise for the Student Administrator Officer (Programmes), as required

Essential Criteria

Qualifications

Educated to a minimum of HND level, or equivalent professional experience

Knowledge & Experience

Demonstrable experience of working in a busy, customer centric environment, with an extensive administrative background Excellent skills in Microsoft Office packages with specific experience using Excel. Experience of managing sensitive/confidential issues in a professional and empathetic manner Understanding of current GDPR and Equality legislation and the impact of non-compliance within the remit of the role

Skills & Attributes

Excellent organisational and interpersonal skills with the ability to prioritise a demanding workload with exceptional attention to detail Ability to contribute to the wider team to achieve goals while also being confident to work independently Excellent communication skills and ability to communicate effectively with individuals from a diverse range of backgrounds and cultures Demonstrable problem solving and decision-making skills Ability to develop and enhance positive relationships with a range of internal and external customers

Desirable Criteria

Knowledge & Experience

Previous experience of working in Higher or Further Education and/or up-to-date knowledge of issues relating to the student lifecycle and experience Experience of working with complex administration systems (preferably Tribal SITS) Experience of continuous improvement methodologies

Skills & Attributes

Ability to interpret policies and procedures and offer high-quality advice to colleagues Experience of maintaining records in and reporting from databases

  • Student Administration Officer

    1 month ago

    Stirling, United Kingdom University of Stirling Full time

    **Post Details** Full time Open ended There is an expectation that work will be undertaken in the UK. This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK. **The Post** You will be based within the Student Administration team as part of the wider Student and Faculty Operations grouping which brings...

  • Student Programmes Officer

    1 month ago

    Stirling, United Kingdom University of Stirling Full time

    **Post Details** Full time, Open ended There is an expectation that work will be undertaken in the UK This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK **The Post** The post of Student Programmes Officer is part of the Directorate of Student & Faculty Operations and sits within the Student Programmes...

  • Student Systems and Data Officer

    1 month ago

    Stirling, United Kingdom University of Stirling Full time

    **Post Details** Full time Open ended Interviews are expected to take place on Tuesday 20 February 2024. There is an expectation that work will be undertaken in the UK. This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK. **The Post** The post of Student Systems and Data Officer is part of the Academic...

  • Learning and Teaching Coordinator

    1 month ago

    Stirling, United Kingdom University of Stirling Full time

    **Post Details** *2 Positions Available** Full time Open ended There is an expectation that work will be undertaken in the UK. This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK. **The Post** As the Learning and Teaching Coordinator you will be responsible for delivering a range of activities relating...

  • Student Systems and Data Officer

    1 month ago

    Stirling, United Kingdom University of Stirling Full time

    **Post Details** Full time Open ended There is an expectation that work will be undertaken in the UK. This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK. **The Post** The Student Systems and Data Officer - Curriculum post is part of Academic Registry and sits within the Student Systems and Data area of...

  • Administrator

    1 month ago

    Stirling, United Kingdom Pertemps Network Group Full time

    **Job Description**: Job Title: Administrative Assistant Location: Stirling Duration: 12 Weeks Hours: 35 hours per week Pay Rate: £12.26 per hour Main Duties: - Providing general administrative support to the team.- - Scheduling appointments and meetings and ensuring all relevant paperwork is prepared and distributed in a timely manner.- Maintaining...

  • Recruitment Administrator

    1 month ago

    Stirling, United Kingdom Pertemps Network Group Full time

    **Job Description**: Location: Stirling Hours: 37 hours per week Duration: ASAP until end of July **Salary**: £11.70p/h We are currently seeking a Recruitment Administrator to join our team on a temporary basis, working for a public sector client in Stirling. This is a fantastic opportunity for an enthusiastic and organised individual to gain valuable...

  • Administrator

    1 month ago

    Stirling, United Kingdom COSCA (Counselling & Psychotherapy in Scotland) Full time

    **COSCA (Counselling & Psychotherapy in Scotland)** **Administrator** SALARY: £25,563 - £26,130 (SJC 21-22 pts) RESPONSIBLE TO: Chief Executive HOURS: Full time (35 hours per week) ANNUAL LEAVE: 25 days plus 9 public holidays per annum PENSION: 6% of salary contributed by COSCA to pension BASED AT: COSCA’s office in Stirling. POST PROFILE **JOB...

  • Administrative Assistant

    1 month ago

    Stirling, United Kingdom Orion Full time

    **Job description**: **Administrative Assistant** **Temporary until June 2023** **Rate of pay £12.33 per hour** **Hours of work - 37 per week, Monday to Friday** This role contributes administrative support across a range of activities within the faculty, and provides dedicated support to senior Professional Services colleagues, Head of Division, and...

  • Medical Receptionist/administrator

    4 weeks ago

    Stirling, United Kingdom MacFarlane Physiotherapy Full time

    **Responsibilities**: **Patient Check-in and Scheduling**: - Greet patients and visitors warmly, ensuring a positive and welcoming atmosphere. - Manage patient check-in procedures, including verifying personal and insurance information. - Schedule appointments, follow-ups, and consultations accurately using clinic management software. - Answer phone calls...

  • Customer Service Coordinator

    6 days ago

    Stirling, United Kingdom Clarkson Owens Recruitment Full time

    Customer Care AdministrationThe primary role of a Customer Care Administrator is to serve as the main point of contact for clients, ensuring their satisfaction throughout the year end defects. This entails promptly addressing inquiries, resolving concerns, coordinating with the Customer Care Operatives and booking them into appointments to meet clients'...

  • Volunteer Tea Party Group Coordinator

    1 month ago

    Stirling, United Kingdom Re-engage Full time

    Our tea party group coordinators are a vital part of the Re-engage team. Tea parties provide a lifeline of friendship for our older people, and the regular, warm, friendly chats and companionship provide a vital link with the outside world from which they have become isolated. Over time, the members of the group will get to know each other well and together...

  • Service Administrator

    1 month ago

    Stirling, United Kingdom The Food Train Ltd Full time

    **Title**:Service Administrator **Hours**:Full Time 35 Hours Per Week **Responsible to**:Regional Manager (Line Manager) **Contract**: Permanent **Location**:based within the Stirling Office, but travel throughout the local authority area may be required from time to time, with potential occasional visits to other Food Train branches. **Background to...

  • Lecturer in Criminology and Sociology/social Policy

    1 month ago

    Stirling, United Kingdom University of Stirling Full time

    **Post Details** Part time - 50% FTE. Fixed term for 12 months. Grade 7 - £36,333 - £43,155 p.a. pro rata. Interviews dates are to be confirmed. There is an expectation that work will be undertaken in the UK. This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK. **The Post**Description of...

  • Finance Administrator

    9 hours ago

    Stirling, United Kingdom Reed Full time

    Reed Accountancy is delighted to be working with a fantastic organisation based in Stirling who are looking to hire a finance coordinator on a full-time permanent basis. This is a brilliant organisation who offer great benefits and various progression opportunities for your career going forward. The successful candidate must have previous transactional...

  • Operations Officer

    4 weeks ago

    Stirling, United Kingdom University of Stirling Full time

    **Post Details** 2 Positions Available Full time. Open ended. Interviews dates are to be confirmed. There is an expectation that work will be undertaken in the UK. This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK. **The Post** As the Operations Officer you will be a key member of the faculty’s...

  • HR Coordinator

    3 days ago

    Stirling, United Kingdom UNIVERSITY OF STIRLING Full time

    Post DetailsOpen EndedFull Time contractThe closing date for applications is midnight on on Wednesday 22 May 2024.Interviews are expected to take place on Thursday 30 May 2024.There is an expectation that work will be undertaken in the UK.This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.The University of...

  • HR Coordinator

    1 week ago

    Stirling, United Kingdom UNIVERSITY OF STIRLING Full time

    Job Description Post DetailsOpen EndedFull Time contractThe closing date for applications is midnight on on Wednesday 22 May 2024.Interviews are expected to take place on Thursday 30 May 2024.There is an expectation that work will be undertaken in the UK.This role is not eligible for sponsorship. Applicants require to have existing right to work in the...

  • HR Coordinator

    3 weeks ago

    Stirling, United Kingdom UNIVERSITY OF STIRLING Full time

    Post Details Open Ended Full Time contract The closing date for applications is midnight on on Wednesday 22 May 2024. Interviews are expected to take place on Thursday 30 May 2024. There is an expectation that work will be undertaken in the UK. This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK. The...

  • HR Coordinator

    3 weeks ago

    Stirling, United Kingdom UNIVERSITY OF STIRLING Full time

    Post Details Open Ended Full Time contract The closing date for applications is midnight on on Wednesday 22 May 2024. Interviews are expected to take place on Thursday 30 May 2024. There is an expectation that work will be undertaken in the UK. This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK. The...