Student Systems and Data Officer

1 month ago

Stirling, United Kingdom University of Stirling Full time

**Post Details**
Full time
Open ended

Interviews are expected to take place on Tuesday 20 February 2024.

There is an expectation that work will be undertaken in the UK.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

**The Post**
The post of Student Systems and Data Officer is part of the Academic Registry team, and sits within the Student Systems and Data area of the team which is responsible for ongoing maintenance and continued strategic enhancement of the University’s student systems and the management of statutory student returns to HESA.

This post contributes to the holistic support of the student and curriculum systems infrastructure, supports the completion of student statutory returns, and delivers services on qualification verification and syllabus information. The post holder also contributes to the achievement of Academic Registry objectives, and the team’s ongoing collaboration with the University’s Faculties and Professional Services Directorates to achieve institutional objectives.

Working within the team on system maintenance and enhancements and in monitoring and maintaining the quality of data in the systems and for ensuring that our systems and data comply with statutory, data retention and governance policies requires the post holder to continually develop an expert knowledge of the student systems managed by the team, how they support the associated business processes and how they integrate to other University systems.

**Description of Duties**
- Manage and coordinate the delivery of services in relation to the syllabus and verification request processes within agreed timescales and in accordance with University policy and regulation
- Prepare data from the student and curriculum systems infrastructure as needed to meet the requirements of data sharing agreements, ad-hoc requests for information under Freedom of Information legislation, and availability of statistical data
- Provide end-user systems support and troubleshooting including by contributing to managing the student systems support mailbox and service desk resolution within service level agreements
- Manage requests for the set up and removal of user permissions across systems to ensure users have the appropriate level of access created
- Provide day to day support and training to users of the student management systems and independently respond to day-to-day user support needs
- Support the implementation of the Academic Registry data retention policy and the operation of system and business processes relevant to the appropriate retention and archiving of data
- Contribute to the ongoing development of business processes, procedures and working practices within the team to support continuous improvement and optimum efficiency
- Carry out regular checks on data integrity and infrastructure, under mínimal supervision, to ensure data held within the student management system is maintained to a consistently high quality level, working with key professional service colleagues to rectify any problems or to target appropriate user training and support
- Coordinate and undertake the regular updating and development of the Academic Registry webpages, in liaison with the Academic Registrar, and other colleagues as appropriate
- Support the maintenance and update of the Academic Registry SharePoint site, in line with the agreed structure and change management approach
- Maintain a clear understanding of regulatory compliance frameworks and policies across the student journey within the University, the policies and procedures that underpin this, and the role of Academic Registry in the delivery of an excellent student experience
- Assist in the import of bulk data to the student management system using prepared data sources
- Undertake any other duties as appropriate to the nature and grade of the post, and as may be required, as directed by the Student Systems Manager, Head of Student Systems and Data or Academic Registrar

**Essential Criteria**
- Educated to HND level or equivalent or substantial relevant employment experience in roles in student administration or a data reporting or systems support role
- Experience of working successfully in the area of student administration within an HE or FE environment
- Experience of working successfully within complex regulations / frameworks, and of providing guidance to others on such regulations/frameworks
- Proven ability to resolve problems with expediency, intelligence and sensitivity
- Good numerical skills and ability to interpret complex management information
- Highly organised with the ability to work with strong attention to detail, accuracy, within specified deadlines and with a high-volume and complex workload
- Excellent skills in communicating effectively at all levels both orally and in writing, with the ability to communicate using a range of styles appropriate to different individuals, groups and situation

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