SAP Desktop Support Engineer

3 months ago

Milton Keynes, United Kingdom GBA5 EntServ UK Limited Full time

Summary:

We are seeking a highly skilled Onsite IT Support Technician to join our team. The successful candidate will provide essential support at our IT Link Center, handling a wide range of hardware and software issues, including support for desktops, laptops, windows & MacOS and various peripheral devices. This role requires a proactive individual with more than 2 years experience in deskside IT support.

Key Responsibilities:

Manage and resolve tickets using ServiceNow, ensuring timely and effective solutions to IT issues. Provide support for all operating system issues related to Microsoft Windows and Apple OS. Offer “how-to” assistance for end-user assigned IT devices and software. Perform hardware support tasks such as RAM upgrades, keyboard exchanges, and SSD hard drive replacements. Assist with software-related issues across both standard and non-standard applications, including the Microsoft Office 365 suite and software deployment. Provide smart hands support for MFPs, printers, scanners, servers, and storage systems, including routine maintenance like toner replacement. Handle smartphones and portable devices for SIM card handling and provisioning. Support meeting room setups including audio and video equipment. Perform network cabling, port patching, and manage Wi-Fi networks, including the replacement of routers, hubs, and switches. Maintain documentation for asset management, knowledge management, and site operations. Manage stock levels for incoming and outgoing IT goods. Conduct end-user training and educational workshops to improve IT literacy.

Requirements:

At least 2 years’ experience in a Deskside IT support role. Excellent oral and written communication skills in the local language and English. Strong interpersonal skills and the ability to work effectively in a team environment. Familiarity with industry-standard IT skills and technologies, as detailed in the responsibilities section. A proactive approach and a commitment to providing excellent customer service.

Preferred Qualifications:

Certifications in Microsoft, Apple, or other relevant IT fields. Experience in managing IT support in a corporate environment.

Compensation and Benefits:

Competitive salary commensurate with experience. Comprehensive benefits package including health, dental, and vision insurance. Retirement plan options. Opportunities for professional development and certification.

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