IT Desktop Support Engineer

2 months ago

Milton Keynes, United Kingdom GBA5 EntServ UK Limited Full time

Job Description:

At DXC Technology, we’re people first. Why? Because it’s people that get the job done.

We have a flexible, autonomous, and open work culture. It’s successful because we have character: we’re proactive, collaborative, and ambitious; we find solutions, set standards, and make things happen. We’re focused on the future, so we keep our employees at the cutting-edge of their fields with personalized training programs. At DXC, you’ll find opportunities that match your efforts, and a team of good people to inspire you and recognize the important work you do.

We are currently looking for a highly customer-focused and enthusiastic Deskside Support Engineer, with a genuine interest in solving IT issues, to support our world leading client based in Tadworth.Applicants must have the Right to Work in the UK.

The successful candidate should be technically competent, possess good communication skills, be ready to learn, and thrive in a fast-paced regulated environment.

The successful candidate will support desktops and connected devices in office areas, as well as support various pieces of infrastructure including network printers, network, and server hardware.

Key Accountabilities and Responsibilities

Providing wide ranging Deskside support to end users in office environments. Work to resolve issues accurately and efficiently, within set targets and in a professional manner. Maintain a dedicated commitment to service quality and customer experience. Take ownership of tickets escalated from the service desk and other teams, handling them appropriately. Work comfortably on your own, identifying, and prioritising incidents, requests, and escalations accordingly. Work well within the client environment. Ensure that all activity is accurately documented and recorded in line with ITIL practises. Contribute to the creation and up-keep of Knowledge Base Articles. Be comfortable working in a highly regulated environment, adhering to local and global policies. Adhere to all IT Asset Management procedures and policies. Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general “IT” tasks. Be prepared to engage with ad-hoc tasks with a best effort and positive attitude. Work comfortably in comms areas and data centres, providing ‘Hands and Eyes’ support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to offshore teams. Be ready and willing to learn new skills and procedures, growing and provide greater support for colleagues and clients.

Essential Skills / Qualifications

Ready to learn and face new challenges. Excellent English written and verbal communication skills. Ability to work independently and as part of a small team. Ability to work well with global teams. Experience of working in Desktop support role (3yrs+). Tested software and hardware troubleshooting skills. Experience of supporting Windows 10. Experience supporting legacy Windows operating systems. Experience of supporting Microsoft Office suites including Office 365. Experiencing working in a highly regulated / ITIL environment, with appropriate service / ticketing systems. Proficiency with Network Infrastructure e.g., switches, routers, APs, patching, network architecture knowledge. Server Hardware support experiencing racking, providing Hands and Eyes support (RHES) Printer hardware knowledge. Willingness to support essential out of hours work when required. ITIL knowledge.

Desirable Skills / Qualifications

Good motivation, able to plan and prioritize work and demonstrate excellence customer service skills Flexibility and have a can-do attitude Vendor hardware repair accreditation Windows accreditation ITIL foundation

Investment In Training and Development

We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications. We’re developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term. As part of our competitive remuneration package, flexible benefits are available. There is an option to “flex up and down” on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance. You will also have access to ‘Perks at Work’, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.

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