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Customer Service Administrator

1 month ago

Camberley, United Kingdom WCS Group Full time

Are you looking to join a growth business with fantastic opportunities to develop your career? Then apply here and join the No.1 Water Treatment Company

We are recruiting for a Customer Service Administrator to join our team at our office in Camberley (GU15 3SY)

This role is office based, Monday - Friday working 7.5 hours per day between the hours of 8am - 5pm.

Responsibilities:

  • Provide excellent customer service and support
  • Handle a high volume of phone calls, including both external and internal communications
  • Process and manage data in the company CRM system and other relevant software
  • Ensure all necessary paperwork is completed accurately and filed correctly
  • Maintain customer satisfaction by promptly addressing their concerns and resolving any issues
  • Monitor and upload documentation to customer portals as required

Requirements

  • Previous experience in a customer service role
  • Strong communication and interpersonal skills
  • Proficiency in using computer software and CRM systems
  • Attention to detail and ability to prioritize tasks effectively
  • Positive attitude and willingness to learn
  • Ability to work well both independently and in a team environment

Benefits

  • Salary up to £24,000 per annum depending on experience
  • Free parking
  • Royal London Pension
  • Mental Health & Well-being Scheme
  • Employee Recognition Scheme
  • Paid Recommend a Friend Scheme (up to £2000* for successful referrals)
  • Smart Hive Benefits (Tech Benefits, Retail discounts, Gym discounts, Financial wellbeing & many more)

WCS Group of companies are committed to equal opportunities for all people and recognise the value of having diverse teams that represent the communities we serve. We encourage and welcome applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability. Built on Sustainability, Trust, Accountability, Respect & Safety.