Customer Service Administrator
2 weeks ago
**The Role**
Your role will be to provide first class customer service to the parents using our childcare services and administrative support across KOOSA Kids departments.
**Responsibilities**
- Be the first point of call for telephone and online bookings and queries
- Manage club absences on our internal bookings system, escalating any issues to the Customer Service Manager
- Managing incoming & outgoing post and recording data on special deliveries
- General administration support for all KOOSA Kids departments (Customer Service / HR / Recruitment / Operations / Finance / Marketing)
- General office support including providing relevant reports, photocopying, scanning, filing and shredding
**Skills & Experience**
- Ideally you have some general office/administration or customer service experience
- Previous experience of telephone based customer service an advantage but not essential (full training will be provided)
- Demonstrate excellent written & verbal communication skills
- Good attention to detail
- Good working knowledge, or a strong interest to learn, Microsoft Office programmes, specifically Outlook and Word
- Be an enthusiastic team player
- Have excellent time management & organisational skills
- Have a positive, can-do attitude & flexible approach to tasks
- Be reliable, friendly and professional at all times
- Be a people person with fantastic communication skills who takes pride in delivering outstanding customer service
- Have the ability to be cleared for an enhanced DBS check
**Hours**
**Company benefits**
Company pension, discounted childcare, holiday pay, social activities, professional development, career progression & recognisable qualifications nationwide.
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