Sales and Customer Service Coordinator
7 days ago
We are seeking a highly organized and detail-oriented Sales Administrator to join our team at Green Folk Limited. As a Sales Administrator, you will play a crucial role in supporting our Internal and External sales teams by ensuring timely and accurate sales orders and quotations while delivering exceptional customer service.
Key Responsibilities- Manage incoming enquiries via the sales inbox and direct them to the appropriate team members.
- Prepare standard quotations following guidance from the external sales or proposals team.
- Promptly follow up on quotations and other enquiries.
- Maintain customer record cards, including detailed customer notes in our CRM system (EFACS).
- Accurately enter and review sales orders within one working day.
- Customer Service Excellence: Respond to customer enquiries about lead times, pricing, sales documentation, and post-shipping and invoice queries within agreed timescales.
- Develop and maintain positive relationships with both internal and external customers.
- Liaise with customers and External Sales on order progress, escalate issues promptly, and handle returns and customer concerns efficiently.
- Develop a strong understanding of our extensive product database and manufacturing lead times.
- Prepare for and actively participate in customer or company meetings as required.
- Experienced working with CRM Systems
- Demonstrable customer service and administration experience within an office-based environment
- Experience and confidence working in a customer-facing environment
- Commercially aware to be able to identify sales opportunities
- Able to demonstrate accuracy whilst remaining efficient
- Demonstrable prioritization and time management scheduling skills
- Comfortable to switch between sales and proposals tasks when required
- Profit Share Scheme (based on company profit and is therefore not guaranteed, it is designed to pay approx. 3% of salary across a year)
- Enhanced Salary Sacrifice Pension Scheme – After 3 months service, company pays 5% where an employee pays 3%
- 24 days holiday + banks increasing with service
- Onsite parking
- Gym & retail discounts
- Eye care policy (money off glasses)
- Voluntary private healthcare scheme
Embracing diversity in all its forms, Green Folk Limited is an equal-opportunity employer. We welcome individuals from all walks of life, irrespective of race, gender, age, disability, sexual orientation, religion, or belief.
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