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PCN Pharmacy Technician
1 month ago
Job summary
Come and join Exeter City Primary Care Network's rapidly expanding clinical pharmacy team with huge opportunities for service development and full integration within individual Practices.
The post holder will work as part of a multi-disciplinary team and within their competencies to provide expertise in clinical medicines management and to develop and participate in delivery of the pharmacy service to the PCN, in line with the requirements of the NHS Long Term Plan and the national PCN Direct Enhanced Services.
The post holder will be required to undertake the national CPPE Primary Care Pharmacy Education Pathway and will be supported to grow into the role if previous experience is not present.
You will be part of a team of pharmacists and Pharmacy Technicians working to support safe, effective prescribinng for our 36'000 patients.
Main duties of the job
We are looking for a pharmacy technician who has a passion for patient care and wants to develop or build on existing skills in medicines management, supporting our 'prescribing hub'.
They also support the clinical pharmacists to deliver medication reviews, including supporting and assisting activities across the PCN. The intent is to maximise best practice including safe, cost effective prescribing to improve the quality of patient care. They will help patients to get the best from their medicines through timely medicines reconciliation on transfer of care, medication use reviews, identification of patients suitable for electronic repeat dispensing, providing assurance of monitoring of high risk drugs, and handling of prescription queries. The role will also include training and development of practice based prescribing clerks and administrators.
You will need passion and drive with an eye for detail. You will be a fantastic ambassador for the PCN showcasing the immense difference good pharmaceutical knowledge and skills can bring. It is important to us that you are eager to learn and we will support you on your journey to develop your skills within the PCN.
This role is pivotal to improving quality of pharmaceutical care and medicines related operational efficiencies across the PCN and requires motivation and passion to deliver an excellent service.
About us
Exeter City PCN is a vibrant and dynamic partnership of 6 practices within central Exeter (Barnfield Hill, The Whipton Surgery, Wonford Green, Southernhay House, The Clock Tower and St Leonard's Practice). We have a patient population of 36,228. As a partnership we are committed to providing a safe and supportive environment for staff and patients.
We value our teams, encouraging them to get involved in designing services and bringing solutions. We offer a supportive working environment as part of a growing pharmacy team working in general practice, training and mentorship, NHS pension, competitive benefits and pay to support you in your next step.
Job description
Job responsibilities
Key duties and responsibilities
Support the role of the clinical pharmacists at Exeter City PCN in delivering medication reviews and medicines reconciliation for new care home patients and synchronising medicines for patient transfers between care settings. Support the role of the clinical pharmacists at Exeter City PCN in delivering medication reviews and medicines reconciliation for new care home patients and synchronising medicines for patient transfers between care settings. Linking with local community pharmacists. Medicines reconciliation post discharge and on other transfers of care Carry out medicines optimisation tasks including effective medicine administration ( checking inhaler technique). Where required, utilise consultation skills to work in partnership with patients to ensure they use their medicines effectively. Day to day handling of prescription queries within area of own competence Delivery of training and development to practice based prescribing clerks and administrators to support improved co-ordination and effective pharmacy administration within General Practice Report on key performance indicators to demonstrate added value for patients and General Practice in accordance with NICE guidance Use and maintain information reporting systems and databases relevant to the position including incident reporting, medicines optimisation, prescribing data, cost savings, and patient outcomes Liaise with other pharmacy stakeholders Medicines Optimisation team, community pharmacy, and hospital pharmacy teams Handle function specific information, which may be sensitive, complex or confidential and appropriately recording, transferring and/or coordinating such information in accordance with the Data Protection Act; Caldicott Guidelines and the Confidentiality Code of Conduct Be responsible for the organisation and planning of own workload to meet set deadlines Utilise GP practice clinical systems to conduct clinical and prescribing audits EMIS Web, SystmOne Ensure that all major MHRA drug alerts, where appropriate and within levels of competence, are acted upon within practices over an appropriate time frame and to advise on any medication changes that occur as a result Carry out other duties which are appropriate to the skills and competencies of the post holder and grade of the post as the priorities of the service change Establish and maintain effective working relationships with GP practices, ICB staff and other healthcare professionals/stakeholders across the interface Promote cost-effective, safe, evidence based prescribing in accordance with national guidance and the local Medicines Optimisation Strategy Undertake patient facing and patient supporting roles to ensure effective medicines use, through shared decision-making conversations with patients;General
The post holder will develop a culture that promotes equality and values diversity The post holder must be aware of and committed to the Equality and Diversity policies of the appointing PCN and comply with all the requirements of these policies and actively promote Equality and Diversity issues relevant to the post Ensure the principles of openness, transparency and candour are observed and upheld in all working practices The post holder will have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisations safeguarding protection policies and procedures Ensure that any infection prevention and control issues are reported to the line manager/Infection Prevention and ControlQuality :
The post-holder will:
Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Participate in audit, where appropriate Personal & ProfessionalDevelopment :
The post-holder will:
Participate in the lead practices mandatory training programme and an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Health & Safety /Risk Management The post-holder must comply at all times with the PCNs Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the lead practices Incident Reporting System. The post-holder will comply with the Data Protection Act (2018) and the Access to Health Records Act (1990). The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc. Respect for Patient Confidentiality The post-holder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role.Communication & Working Relationships
The post-holder will establish and maintain effective communication pathways with the following:
Patients Clinicians, managers and practice and staff across the PCN Community Pharmacy Staff Hospital Pharmacy Staff and other Clinicians Care Home staff and residents Devon ICB Medicines Optimisation TeamSpecial Working Conditions
The post holder will be required to drive or be able to easily access all Practices The post holder may be required to undertake duties at any location in the community in order to meets service needs including aligned care homes Indirect exposure to emotional circumstances, terminally ill patientsJob Description Agreement
This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account service development. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the PCN.
Person Specification
Experience
Essential
Post-registration experience within a pharmacy team hospital, community or primary care Enthusiasm to learn and develop
Desirable
Primary care experience Experience and awareness of the breadth of common acute and long-term conditions that are likely to be seen in general practice Experience of partnership / collaborative working and of building relationships across a variety of organisations Experience with care home residents
Qualifications
Essential
BTEC/NVQ level 3 or equivalent in pharmaceutical sciences GPhC Registered Pharmacy Technician Evidence of Continued Professional Development (CPD)
Desirable
Enrolled in, undertaking or qualified from, an approved training pathway. For example, the Primary Care Pharmacy Educational Pathway (PCPEP) or Medicines Optimisation in Care Homes (MOCH). Postgraduate qualifications of a relevant nature
Other Factors
Essential
Meet DBS reference standards and has a clear criminal record, in line with law on spent convictions. Safeguarding Level 3 and other mandatory training Immunisation status Access to own transport and ability to travel across the locality on a regular basis, including to visit other Practices and care homes
Desirable
Membership of the Primary Care Pharmacy Association (PCPA) Membership of the Association of Pharmacy Technicians UK (APTUK)
Skills, Knowledge and Experience
Essential
An appreciation of the nature of GPs, general practice, primary care prescribing, concepts of rational prescribing and strategies for improving prescribing Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities Able to obtain and analyse complex technical information Able to gain acceptance for recommendations and influence, motivate and persuade the audience to comply with recommendations or agreed course of action Able to identify and resolve risk management issues according to policy or protocol Excellent communication skills (written and oral) Clear, polite, confident manner Good IT skills including Microsoft Office packages and case management systems Knowledge of the principles of medication optimisation Good pharmacy knowledge including terminology Understanding of current national policies, in particular those that impact on medicines management services Effective time management High levels of analytical literacy skills Organised with good time management Ability to follow policy and procedure Ability to work within a multi-disciplinary team Flexible and cooperative High levels of integrity and loyalty Excellent communication skills including the ability to communicate complex information in situations where there may be barriers to understanding both to patients, their families /carers and other professionals Ability to work under pressure
Desirable
Experience with EMIS Web Experience with SystmOne Experience of medicines reconciliation Understanding of community pharmacy systems Ability to develop and implement policy and procedure to sustain a quality service Understanding of QOF, IIF and the Devon Medicines Optimisation Scheme