Administrative Team Coordinator

Found in: Talent UK C2 - 2 weeks ago

Winchester, United Kingdom Southern Health NHS Foundation Trust Full time

Job summary

20 hours per week Monday -- Friday inclusive 09:30 -- 13:30 per day.

An exciting opportunity has arisen within Southern Health Foundation Trust (SHFT) to appoint an efficient and motivated Admin Team Co-ordinator to work within our Andover & Winchester School Nursing team based at either Andover War Memorial or Otterbourne and being flexible to work between the 2 sites. You will assist the School Nursing team in the development and maintenance of a quality administrative service across a defined area. You will provide support to the Admin Lead, Admin Manager and Clinical Team Leads in all aspects of activity relating to the Business Unit function

Using your initiative and working autonomously in referring issues to other relevant parties as appropriate, ensuring confidentiality and security of information is always maintained, whilst providing good customer service experience for all staff and patients/customers. The role includes answering phones, entering information on patient record systems, inputting of data for the National Child Measurement Programme (NCMP), Vision, managing emails, E-Rostering for the team, ordering of stationery and equipment and minute taking at team meetings along with other general administrative tasks. Applicants must have excellent IT skills, an NVQ in Administration and be prepared to provide cross-cover support to other teams and sites across the Area as required.

You will need access to a car, a full driving licence and insurance for business use.

Main duties of the job

Provide efficient administrative support to the service to include but not exclusive to:Being the first point of contact, provide non-clinical advice and exercise own judgement when dealing with enquires and independently communicate effectively on behalf of the team to service users and other professionally and promptly with telephone enquiries, taking and processing messages accurately and maintaining confidentiality at all times as per the Message Taking Policy and ensuring standards for customer services excellence are metMonitoring the generic email inbox and actioning in a timely manner.Ensuring safeguarding and other sensitive data is processed and entered correctly and in a timely manner, always adhering to data protection regulations.Keeping an accurate record and following up on all safeguarding invites, which can often contain highly sensitive data and informationReceive, sort and distribute internal and external mail, ensuring that important and sensitive information is brought to an appropriate and accurately record notes and actions of meetings such as Weekly Action Groups (WAGs) and other administrative of Insights reporting tool to support clinicians in caseload management including vulnerable children.Accurately make changes to undertake other administrative duties commensurate with this grade of post in agreement with the relevant line manager or Clinical Team Lead (CTL).

About us

Southern Health is one of the largest NHS Foundation Trusts in the UK, specialising in mental health and learning disabilities, as well as offering physical health community-based services.

As a Trust, our footprint spans more than 200 sites across Hampshire, wholeheartedly committed to providing the best possible healthcare, reaching a range of diverse communities.

- We function as a unified team, placing patients and staff at the forefront of all our endeavours.

- Our 7,000+ workforce is skilled and diverse, with a deep commitment to ongoing staff development. We offer customised training, leadership pathways, and a plethora of career opportunities.

- We respect and listen to your thoughts, ideas, and concerns via well-established network of staff groups to increase awareness and appreciation of equality, diversity, and inclusion.

Building on all this, we are currently working closely with other local NHS Trusts to integrate all our collective community, mental health, and learning disability services across Hampshire and Isle of Wight. Our new organisation is set to launch in April 2024 and will incorporate Southern Health, Solent, Isle of Wight and Sussex Partnership Trusts.

While the new Trust will be substantially bigger, it will continue to cater to the unique needs of different communities, streamlining services and making healthcare across the county more accessible.

Join us as we embark on this exciting journey to shape the future of healthcare in Hampshire.

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

NVQ Level 3 or 2 A/ AS Levels or equivalent experience English and Maths GCSE or equivalent Full driving licence and access to car with insurance for business use.

Desirable

IT Qualification RSA typing Level II NVQ 2 or equivalent

Experience

Essential

Good level of IT skills, including Microsoft Office (Outlook, Word, Excel, PowerPoint, and Publisher) Working in a reception/office setting both alone and as part of a team Customer service experience

Desirable

Previous NHS Experience Line Management Working with patient information systems such as RiO Use of systems including SBS, E-Roster and Tableau/Insights

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