Current jobs related to Customer Services Internship - Barking - Hapag-Lloyd AG
-
Customer Service Operative
4 months ago
Barking, United Kingdom Potensis Full time**Customer Service Operative** **Barking, London.** My client Is one of the UK’s leading residential developers, who have built a well renowned reputation for providing the highest standard of design, construction and customer service. Due to an expansion within the business, they’re looking for an experienced Customer Service Operative to join their...
-
Customer Service Operative
4 months ago
Barking, United Kingdom Potensis Full time**Customer Service Operative - £190 per day - Barking, London.** My client Is one of the UK’s leading residential developers, who have built a well renowned reputation for providing the highest standard of design, construction and customer service. Due to an expansion within the business, they’re looking for an experienced Customer Service Operative...
-
Customer Service Representative
1 day ago
Barking, Greater London, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Barking, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...
-
Customer Service Representative
1 day ago
Barking, Greater London, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Barking, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...
-
Customer Service Representative
2 weeks ago
Barking, Greater London, United Kingdom Richburns Full timeCustomer Service Representative OpportunityAre you a motivated and well-spoken individual looking to boost your salary with performance incentives?At Richburns, we are seeking highly motivated individuals to join our internal telephony team as Customer Service Representatives.As a Customer Service Representative, you will be required to have strong computer...
-
Customer Service Representative
2 weeks ago
Barking, Greater London, United Kingdom Richburns Full timeCustomer Service Representative OpportunityAre you a motivated and well-spoken individual looking to boost your salary with performance incentives?At Richburns, we are seeking highly motivated individuals to join our internal telephony team as Customer Service Representatives.As a Customer Service Representative, you will be required to have strong computer...
-
Customer Service Advisor
4 months ago
Barking, United Kingdom Online Lubricants Ltd Full time**Customer Service Advisor** **Full time: Monday to Friday** **Salary: £22,000-£25,000 per annum** **Location: Barking** Online Lubricants is a fast-growing oil distributor covering London and the South East who believes in challenging industry standards when it comes to delivering outstanding customer service. Established 30 years ago this year, we have...
-
Customer Service Advisor
4 months ago
Barking, United Kingdom Online Lubricants Ltd Full time**Customer Service Advisor** **Full time: Monday to Friday** **Salary: £22,000-£25,000 per annum** **Location: Barking** Online Lubricants is a fast-growing oil distributor covering London and the South East who believes in challenging industry standards when it comes to delivering outstanding customer service. Established 30 years ago this year, we have...
-
Customer Service Advisor
3 months ago
Barking, United Kingdom Davin Foods Full time**Customer Service Advisor** **Location: Barking, Dagenham** **Salary: £26,250** **Working Hours** **Hours: 40** **Shifts: 2 week rolling shift pattern includes every other Sunday working** **Start Times: 9:30am-6pm** A flexible approach to hours will be required as there may be occasion when it is necessary to work additional hours as dictated by...
-
Customer Service Representative
1 week ago
Barking, Greater London, United Kingdom B&M Retail Full timeWe're looking for enthusiastic and proactive individuals to support our busy Christmas period as Customer Service Assistants at our Vicarage Field Shopping Centre store in Barking.About the role:As a Customer Service Assistant, you'll be the face of B&M, providing exceptional customer service and ensuring a positive shopping experience for our...
-
Customer Service Representative
1 week ago
Barking, Greater London, United Kingdom B&M Retail Full timeWe're looking for enthusiastic and proactive individuals to support our busy Christmas period as Customer Service Assistants at our Vicarage Field Shopping Centre store in Barking.About the role:As a Customer Service Assistant, you'll be the face of B&M, providing exceptional customer service and ensuring a positive shopping experience for our...
-
Customer Service Representative
7 days ago
Barking, Greater London, United Kingdom Nationwide Building Society Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.Key ResponsibilitiesProvide personalized service to customers, responding to their queries and resolving...
-
Customer Service Representative
6 days ago
Barking, Greater London, United Kingdom Nationwide Building Society Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.Key ResponsibilitiesProvide personalized service to customers, responding to their queries and resolving...
-
Customer Service Representative
2 weeks ago
Barking, Greater London, United Kingdom Brook Street Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Assistant at Brook Street. As a key member of our team, you will be responsible for providing exceptional customer service, supporting clients with their visa and citizenship applications, and ensuring a professional, efficient, and considerate...
-
Customer Service Representative
3 weeks ago
Barking, Greater London, United Kingdom Brook Street Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Assistant at Brook Street. As a key member of our team, you will be responsible for providing exceptional customer service, supporting clients with their visa and citizenship applications, and ensuring a professional, efficient, and considerate...
-
Customer Service Representative
3 weeks ago
Barking, Greater London, United Kingdom Brook Street Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Assistant at Brook Street. As a key member of our team, you will be responsible for providing exceptional customer service, supporting clients with their visa and citizenship applications, and ensuring a professional, efficient, and considerate...
-
Customer Service Representative
2 weeks ago
Barking, Greater London, United Kingdom Brook Street Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Assistant at Brook Street. As a key member of our team, you will be responsible for providing exceptional customer service, supporting clients with their visa and citizenship applications, and ensuring a professional, efficient, and considerate...
-
Customer Service Representative
2 weeks ago
Barking, Greater London, United Kingdom Richburns Full timeUnlock Your Potential with RichburnsAre you a motivated and well-spoken individual looking for a challenging role?We are seeking a highly skilled Telephony Operator to join our internal collections team at Richburns.As a Telephony Operator, you will be responsible for updating our CRM application with customer information, answering client queries, and...
-
Customer Service Representative
2 weeks ago
Barking, Greater London, United Kingdom Richburns Full timeUnlock Your Potential with RichburnsAre you a motivated and well-spoken individual looking for a challenging role?We are seeking a highly skilled Telephony Operator to join our internal collections team at Richburns.As a Telephony Operator, you will be responsible for updating our CRM application with customer information, answering client queries, and...
-
Customer Service Advisor
4 months ago
Barking, United Kingdom Online Lubricants Ltd Full time**Customer Service Advisor** **Location: Barking, IG11** **Salary: £11.50 - £13.50 per hour** **Part time - Monday - Friday** **Working hours - flexible (minimum 20 hours per week)** Online Lubricants is a fast-growing oil distributor covering London and the South East who believes in challenging industry standards when it comes to delivering outstanding...
Customer Services Internship
4 months ago
- Full or Part Time
- Barking, UK
- Without Professional Experience
- 5/31/24 1617530
About Hapag-Lloyd
With a fleet of 264 modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13,500 employees and 400 offices in 135 countries. Hapag-Lloyd has a container capacity of 2.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 113 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2,600 employees assigned to the Terminal & Infrastructure segment handle terminal-related activities and provide complementary logistics services at selected locations.
With a fleet of 264 modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13,500 employees and 400 offices in 135 countries. Hapag-Lloyd has a container capacity of 2.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 113 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2,600 employees assigned to the Terminal & Infrastructure segment handle terminal-related activities and provide complementary logistics services at selected locations.
OverviewHapag-Lloyd is a leading global container shipping line with a rich history dating back more than 175 years. Our company is committed to providing high-quality, reliable, and sustainable shipping solutions to our customers around the world. As part of Strategy 2030, we aim to be recognised as the number one choice for quality in our industry. Our teams have been split into dedicated industry specific verticals to provide tailored support to our customers. Using a combination of email, live chat and phones calls, our customer service coordinators work closely with our customers to address their needs and provide effective solutions. The primary objective of this internship is to support the customer service teams in delivering excellent service to our customers by delivering efficient and cost-effective solutions. Interns are expected to collaborate effectively with customer services colleagues and colleagues in other areas of the business to help increase internal efficiencies and provide significantly improved service quality.
Tasks & Responsibilities- Liaise with customers to provide high quality customer experience via telephone, live chat, emails and cases.
- Work closely with customers to support their enquires, understand their needs and proactively provide solutions.
- Act as point of entry on potential claim requests.
- Support customers in the planning of new business in cooperation with the sales team.
- Process customer change of destination requests using the most efficient route.
- Ensure timely provision of operational services in conjunction with other departments.
- Handle shipment related internal exceptions.
- Follow all the necessary procedures for special cargo approval ensuring customers are kept fully up to date through the survey and loading process.
- Ensure cost recovery for exceptional cost items in a timely manner.
- Prevent revenue leakage by ensuring timely communication with customers and follow up on additional services.
- Build expertise in all topics related to export bookings.
- Follow standard operating procedures and new process requirements as and when communicated.
- Demonstrate a thorough understanding of the department’s Key Performance Indicators and proactively strive to achieve them.
- Demonstrate a sound understanding of the Quality Promises.
- Demonstrate a sound understanding of Hapag-Lloyd digital products and tools.
·
- A strong desire to learn and develop new and existing skills.
- A commitment to delivering excellent customer service.
- Good verbal and written communication skills.
- A team player with a sense of personal responsibility and accountability.
- The ability to work proactively in a structured, organised and analytical manner.
- Capable of working with multiple systems and supportive of digital transformation.
At Hapag-Lloyd, we believe in the power of diversity and equality in the workplace. We are committed to creating an inclusive environment where all individuals, regardless of their background, can thrive and contribute to our success.
We encourage applicants from all walks of life, including those from underrepresented groups, to apply for our job openings. We value the unique perspectives and experiences that each individual brings, as it enriches our team and fosters innovation.
We are dedicated to providing equal opportunities for all employees and applicants, and we actively promote a culture of respect, fairness, and inclusivity. Join us in building a diverse and vibrant workforce, where everyone's talents are recognised and celebrated.
As part of our commitment to driving equality and diversity, all job advertisements are open to both full-time and part-time workers.
Contact personDionne Hoyte Apply online Check out our jobs list Share this job