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Customer Service Representative

2 months ago

Barking, Greater London, United Kingdom Brook Street Full time

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Assistant at Brook Street. As a key member of our team, you will be responsible for providing exceptional customer service, supporting clients with their visa and citizenship applications, and ensuring a professional, efficient, and considerate customer experience.

Key Responsibilities

  • Provide face-to-face customer service, responding to client inquiries and resolving issues in a timely and professional manner.
  • Support clients with their visa and citizenship applications, ensuring accurate and efficient processing.
  • Develop and maintain good working relationships with colleagues, promoting a positive and collaborative team environment.
  • Utilize basic IT skills, with systems training provided, to capture and digitize information as part of a process.
  • Act as a first point of contact for clients, managing expectations and interacting with professionalism.
  • Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved.
  • Manage challenging situations with professionalism, working independently and as part of a team to achieve goals.

Requirements

  • Excellent communication and interpersonal skills, with the ability to develop and maintain good working relationships with colleagues.
  • Basic IT skills, with the ability to learn and adapt to new systems.
  • Effective problem-solving skills, with the ability to work independently and as part of a team.
  • Excellent organizational skills, with attention to detail and the ability to prioritize tasks effectively.
  • Ability to deliver high-quality and caring customer service in a professional and timely manner, creating trust and confidence.

Desirable Qualifications

  • Experience in a customer-facing environment, with a proven track record of providing exceptional customer service.
  • Experience in a high-volume processing environment, with the ability to work efficiently and effectively under pressure.