Customer Service Representative

2 months ago


Barking, Greater London, United Kingdom Richburns Full time

Telephony Operators

Are you a motivated and well-spoken individual looking for a challenging role?
Would you like to be part of a dynamic collections team?
Would you like to boost your salary with performance-based incentives?

At Richburns, we are seeking highly motivated individuals to join our internal telephony team.

As a telephony operator, you will be required to have strong computer and excellent telephony skills, as well as be open to flexible working hours.

The salary for this position is competitive, and you will have the opportunity to boost your monthly salary via a performance-based incentive.

Your key responsibilities will include:

  • Updating our bespoke internal CRM application with customer and client information.
  • Responding to client queries and resolving issues.
  • Coordinating appointments with field representatives and customers.
  • Providing professional and polite service at all times.
  • Meeting required service standards as defined by key performance indicators.
  • Making outbound calls to customers.
  • Communicating with clients directly.

To be successful in this role, you will need:

  • Empathy and understanding.
  • Personable, friendly, and confident communication skills.
  • Educated to GCSE standard.
  • Experience in customer services.

Advantageous qualifications include:

  • Previous collections experience.
  • Previous telephony experience.

We offer full training to all successful applicants.



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