Customer Service Advisor

4 months ago

Barking, United Kingdom Online Lubricants Ltd Full time

**Customer Service Advisor**
**Full time: Monday to Friday**
**Salary: £22,000-£25,000 per annum**
**Location: Barking**

Online Lubricants is a fast-growing oil distributor covering London and the South East who believes in challenging industry standards when it comes to delivering outstanding customer service.

Established 30 years ago this year, we have a wealth of industry experience and have demonstrated 20% year on year growth. We have ambitious plans to continue growing our business and require likeminded colleagues to join our company and be a part of these very exciting times.

**We are looking for an enthusiastic and self-motivated professional to join our excellent Customer Service team.**

**Why join Online Lubricants?**
- A fast-growing business with a clear pathway for career progression.
- Forward thinking and innovative company that embraces new ideas.
- We invest heavily in staff development and training.
- We believe in working hard and playing hard.
- Fantastic opportunity to join the leading oil distribution company in London & the South East.
- Full training provided.

**Responsibilities**:

- Receive incoming calls dealing with all customer orders and queries
- Managing internal relationships with sales reps, drivers, staff and being a reliable point of contact in the office
- Identifying opportunities to cross sell and up sell Online Lubricants’ full product range
- Building long lasting business relationships with existing and new customers
- Consistently providing outstanding customer service, increasing customer retention levels
- Ability to think quickly and make decisions in a busy environment.
- Calling potential leads and coordinating appointments for the field staff
- Communicating with our accounts department in relation to our customers account status.

**Experience required/qualifications**:

- 12+ months experience in a similar role - desirable
- Account Management experience - desirable
- Excellent communication skills - both verbal and written
- Excellent IT skills
- Experience in negotiating with customers - Desirable
- Good team player
- Be flexible and work around our customers
- Willingness to learn technical information based around our business
- Full Training provided
- Above all, excellent attitude and willingness to learn are essential

**What we provide**:

- Flexible working where possible.
- Workwear.
- 21 days holiday plus bank holidays.
- Clothing allowance for operations staff.
- Ad-hoc bonuses.
- Free tea/coffee/kitchen provisions.
- Benenden Healthcare & Cashplan.
- Company events.
- Customer incentive scheme.
- Referral scheme.
- Oil and other products for personal car.

**No recruitment agencies please**

Keywords: Account Manager, Account Executive, Customer Service, Sales, Sales Executive, Telesales

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Yearly bonus

**Experience**:

- Customer service: 1 year (required)
- Account management: 1 year (required)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Barking (required)

Work Location: In person

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