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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.
Key Responsibilities- Provide personalized service to customers, responding to their queries and resolving issues in a timely and professional manner.
- Work closely with colleagues to achieve team goals and objectives, promoting a positive and supportive team culture.
- Develop and maintain a deep understanding of our products and services, ensuring that customers receive accurate and up-to-date information.
- Contribute to the development and implementation of branch initiatives, driving business growth and improving customer satisfaction.
- Participate in ongoing training and development, staying up-to-date with industry trends and best practices.
As a Customer Representative at Nationwide Building Society, you will enjoy a range of benefits, including:
- A competitive salary and bonus scheme.
- A comprehensive training program, designed to help you develop your skills and knowledge.
- A supportive and collaborative team environment.
- Opportunities for career progression and professional development.
- A range of employee benefits, including a pension scheme, life assurance, and access to training and development programs.
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- A strong customer service focus and ability to work in a fast-paced environment.
- Basic computer skills and ability to learn new systems and software.
- A flexible and adaptable approach, with a willingness to work varied shifts and hours.
- A commitment to ongoing learning and development, with a desire to continuously improve your skills and knowledge.
As a Customer Representative at Nationwide Building Society, you can expect:
- A dynamic and supportive work environment, with opportunities to learn and grow.
- A competitive salary and benefits package, with opportunities for career progression.
- A range of training and development programs, designed to help you develop your skills and knowledge.
- A collaborative team environment, with a focus on delivering exceptional customer service.
