Customer Service Representative
6 days ago
Job Summary
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Assistant at Brook Street. As a key member of our team, you will be responsible for providing exceptional customer service, supporting clients with their visa and citizenship applications, and ensuring a professional, efficient, and considerate customer experience.
Key Responsibilities
- Provide face-to-face customer service, responding to client inquiries and resolving issues in a timely and professional manner.
- Support clients with their visa and citizenship applications, ensuring accurate and efficient processing.
- Develop and maintain good working relationships with colleagues, promoting a positive and collaborative team environment.
- Utilize basic IT skills, with systems training provided, to capture and digitize information as part of a process.
- Act as a first point of contact for clients, managing expectations and interacting with professionalism.
- Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved.
- Manage challenging situations with professionalism, working independently and as part of a team to achieve goals.
Requirements
- Excellent communication and interpersonal skills, with the ability to develop and maintain good working relationships with colleagues.
- Basic IT skills, with the ability to learn and adapt to new systems.
- Effective problem-solving skills, with the ability to work independently and as part of a team.
- Excellent organizational skills, with attention to detail and the ability to prioritize tasks effectively.
- Ability to deliver high-quality and caring customer service in a professional and timely manner, creating trust and confidence.
Desirable Qualifications
- Experience in a customer-facing environment, with a proven track record of providing exceptional customer service.
- Experience in a high-volume processing environment, with the ability to work efficiently and effectively under pressure.
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