Customer Service Representative

1 week ago

Barking, Greater London, United Kingdom Headlam Group Plc Full time

Job Summary: We are seeking a highly motivated and organized Trade Counter Assistant to join our team at Headlam Group Plc. As a Trade Counter Assistant, you will play a key role in supporting the Trade Counter Manager in the day-to-day running of the trade counter, dealing with customers and suppliers face-to-face or over the telephone.

Key Responsibilities:

  • Provide exceptional customer service and ensure customers are served efficiently and correctly.
  • Contribute to sales targets and Key Performance Indicators (KPIs) by promoting products and services to customers.
  • Operate sales and ordering systems, including computer and keyboard skills.
  • Manage stock levels, process orders, and maintain accurate records.
  • Develop strong relationships with customers and suppliers to drive business growth.

Requirements:

  • Experience working in a trade, warehouse, or retail operations environment.
  • Computer/keyboard skills and ability to learn sales and ordering systems operation.
  • Full clean driving licence.

About Us: Headlam Group Plc is a leading distributor of floor covering products in Europe. We offer a competitive salary and excellent benefits package, including a pension scheme, private medical insurance, and life assurance.

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