Support Secretary

2 months ago

Poole, United Kingdom University Hospitals Dorset NHS Foundation Trust Full time

Job summary

The Community Paediatric service at Poole Hospital is seeking to recruit an experienced support secretary for 30 hours per week.

The Community Paediatric team is located at Poole Hospital within the Women, Children and Oncology Directorate. The community service has consultants who focus on four main areas of practice: neuro disability, social paediatrics, educational medicine and public health. Many of the children referred to this service present with multiple and/or complex conditions including behavioural difficulties. The service is also responsible for child protection and safeguarding children duties.

Rota: 5 days x 6 hrs or 4 days x hrs (Flexible Working)

Base Location: Poole Hospital

Cross site working between Poole Hospital and Royal Bournemouth Hospital. Date of move could be Autumn 2025 or Spring 2026. Exact date TBC.

Interview Date: 25th September 2024

Main duties of the job

The support secretary post will be a key role in the community administrative teams, using audio typing skills to produce high levels of patient related correspondence and reports. The post holder(s) will also contribute to the general daily activities of the office such as responding to telephone enquiries, filing activities and other specific key activities that are the responsibility of the Paediatric teams.

There will be a requirement to deal with any child protection/safeguarding liaison/communication as required (training will be provided).

Applicants will have a broad spectrum of administration skills and demonstrable typing skills. In addition to this, applicants should have excellent communication skills, attention to detail and a willingness to work as part of a team.

About us

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.

Job description

Job responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Person Specification

Qualifications

Essential

GCSE (or equivalent) English and numeracy RSA II/III or equivalent Audio typist

Desirable

ECDL

Experience

Essential

Previous NHS experience

Skills

Essential

Excellent communication and inter-personal skills both written and verbal Excellent telephone manner Good organisational skills with ability to multi-task Time management skills

Knowledge

Essential

Knowledge of hospital computer systems including ECamis and EPR Diary management

Desirable

Knowledge of various agencies associated with children's services

Personal attributes

Essential

Ability to work on own initiative but remain a team member Patient and calm nature Ability to prioritise workload Positive and caring attitude Ability to work under pressure with predictable interruptions

Desirable

Adaptable to different situations

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