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CAU Booking Clerk

2 months ago

Maidstone, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

Job overview

We are looking for a ENT Booking Clerk on a permanent contract.

This is an excellent opportunity to gain experience within our CAU Booking team. Dealing with new referrals, managing waiting lists and helping with patient queries as part of a busy department based in a large Acute Hospital Trust.

The ENT service hours are 8.00am - 6.00pm Monday - Friday, therefore your working pattern will be between these hours.

The Head and Neck Directorate accounts for over one third of the Trust’s outpatient activity, this team is a key department within the trust ensuring we provide a high quality, timely service to our patients. You will be working closely with other team members, medical secretaries, clinicians and management team to ensure patients are managed appropriately.

Main duties of the job

You will need to have excellent customer care skills, extensive training will be provided to gain a thorough understanding of the trusts access policy and the 18 week RTT pathway guideline.

Previous healthcare administration would be an advantage but not essential for the advertised role as training will be given. Knowledge of using Microsoft Word and Excel would be preferable . Our ENT team will offer you a supportive, friendly working environment where you will gain experience of an NHS administration format.

Working for our organisation

MTW is a large acute hospital trust in the south-east of England. 


We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre. 


In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.


Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

Detailed job description and main responsibilities

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at  Standard Level.

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)

Interview Date: To be confirmed

Person specification

Qualifications

Essential criteria

Good standard of general education to GCSE Standard , English & Maths Grade C NVQ 2 or equivalent experience

Experience/Knowledge

Essential criteria

Administrative experience Competent using Word Office Awareness of National Patient Access targets Knowledge of Patient Centre or similar systems

Desirable criteria

Excel spread sheet skills Waiting list experience Knowledge of Trust Access Policy

Skills

Essential criteria

Computer literate and good keyboard skills Customer care experience Good level of written & spoken English