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Clerical Officer/Receptionist

2 months ago

Leeds, United Kingdom Leeds Teaching Hospitals Full time

Job summary

Expected Shortlisting Date

23/09/2024

Planned Interview Date

07/10/2024

An exciting opportunity has arisen for a highly organized, motivated and enthusiastic receptionist to join the Inpatient Pharmacy within LGI and St James at Leeds Teaching Hospitals.

The successful candidate will need to be flexible and reliable with the ability to work under pressure.

The successful applicant will be responsible for monitoring our PPM system, printing orders and booking in work onto our tracking system. You will need to be confident in speaking face to face and on the telephone and demonstrate excellent communication skills.

Other qualities include being calm, pro-active and able to use initiative whilst working with different hospital teams.

We are looking for 2 part time receptionists

Monday to Friday to = 15 hours a week at the LGI

Monday, Thursday & Friday am - pm = 24 hours a week at St James

Monday to Friday

Full training will be provided.

All applications need to be submitted on line.

Main duties of the job

The role is supporting the evening shifts at the LGI and St James.

This involves contacting wards and departments about their prescriptions, answering the phone and dealing with queries, printing and booking in prescriptions onto our tracking system.

There may also be some walking to deliver medicines to the wards or collecting medicines from the wards.

About us

Leeds is a wonderful city to work in and LTHT is an organisation that puts its patients first and highly values and supports its staff.

Pharmacy is a forward thinking department that values the contribution of all our staff. There are plenty of opportunities to progress within different areas of our pharmacy services should you wish to.

The dispensary teams are a friendly and extremely supportive team working as part of the larger Medicines Management & Pharmacy Services Team.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Job description

Job responsibilities

To provide a high standard of clerical/reception service to patients and the department, adhering to departmental guidelines and policies.

The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system, and retrieve information as and when required.

JOB DIMENSIONS

To process patient and other documentation. To be the first point of contact for patients and other visitors to the department. To provide an administrative / clerical service to the department/team. To support the delivery of a high standard of service to patients, staff and Trust departments.

Qualifications

Literate and numerate

Experience

Previous Clerical Experience (desirable)

Previous Reception/Customer Care Experience (desirable)

IT Skills/computer literate.

Training

Willing to undergo job training as required on a range of Patient Administration and other Systems.

Participate in in-service and mandatory training

Participate in annual performance appraisal with commitment to agreed PDP (Personal Development Plan)

Special Knowledge

Insight into role and responsibilities of post

Be fully conversant with Medical Records policies and procedures and have complete understanding of standards to be achieved.

Be aware of key indicators and service level agreements within the department.

Disposition / Attitude

Able to work as part of a multidisciplinary team

Able to work on own initiative, within agreed departmental guidelines

Committed to working with people

Professional attitude

Practical Skills

Good interpersonal skills

Effectively communicate with patients and team members

Person Specification

Qualifications

Essential

GCSE or equivalent in English and Maths

Experience

Essential

Customer Care - face to face or on the telephone skills/Computer Literate

Skills & behaviours

Essential

Ability to work as part of a team as well as using own initiative Polite and Professional Excellent communication skills Organised and able to prioritise workload

Desirable

Reliable and punctual Calm in busy/stressful situations