Service Desk Team Leader
4 weeks ago
About You
You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory. Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals. You will have previously led or played an active role in developing a service desk. You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency. Experience of developing SLAs and KPIs associated with a Service Desk and call handling.We offer a fantastic package of including:
Hybrid working arrangements with blended approach of office and home working 25 days annual leave entitlement plus bank holidays rising to 30 days with length of service Wellbeing support including our Employee Assistance Programme Generous pension scheme (LGPS) Employee Discounts Scheme Onsite fitness facilities Support for continuous professional development Flexible working opportunities available Enhanced maternity, adoption and paternity leaveWe are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
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Service Desk Team Leader
4 weeks ago
Gloucester, Gloucestershire, United Kingdom Hartpury University and Hartpury College Full timeAbout the RoleWe are seeking an experienced Service Desk Team Leader to join our team at Hartpury University and Hartpury College. As a key member of our IT department, you will be responsible for leading and managing the IT Service Desk, working in partnership with academic departments and other services to deliver an excellent level of service to our...
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Service Desk Team Leader
3 weeks ago
Gloucester, Gloucestershire, United Kingdom Hartpury University and Hartpury College Full timeJob Summary: We are seeking an experienced Service Desk Team Leader to lead and manage our IT Service Desk, working in partnership with academic departments and other services to deliver an excellent level of service to our students and staff.Key Responsibilities: Lead and manage the IT Service Desk to ensure efficient and effective service delivery.Provide...
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IT Service Desk
6 months ago
Gloucester, United Kingdom Optimas Solutions Full time**Service Desk Agent** **- **Level 1** **Gloucester, UK** *** **About **Optimas**: Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of...
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IT Service Desk Apprentice
6 months ago
Gloucester, United Kingdom QA Apprenticeships Full time**Northrop Grumman UK**: Work with a global brand that makes a real contribution to our nation’s security and future. At Northrop Grumman UK, the brightest minds come together to push the boundaries and Define Possible. As leaders in the digital transformation of Aerospace, Defence and Intelligence we are providing ground-breaking outcomes for our...
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Senior IT Service Desk Engineer
5 months ago
Gloucester, United Kingdom Roke Full timeSenior IT Service Desk Technician - Gloucester As a Senior IT Service Desk Technician, working within the IT department, you will thrive on providing effective, compliant, secure, and resilient technical infrastructure support across Roke business The IT department sits within the Corporate Services directorate and plays an important part in enabling...
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Administrator and Service Desk Apprentice
2 months ago
Gloucester, United Kingdom Gloucestershire College Full time**Gloucestershire Facility Management (GFM) is recruiting for an Administrator and Service Desk Apprentice to join the Estates department at Gloucestershire College on 24-month fixed term contract.** The Purpose of the role is to provide administrative support for all Estates and IT Support staff and ensure efficient maintenance of department documentation...
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Senior IT Service Desk Engineer
4 weeks ago
Gloucester, Gloucestershire, United Kingdom Roke Full timeJob SummaryWe are seeking a highly skilled and experienced IT Service Desk Engineer to join our team in Gloucester. As a Senior IT Service Desk Engineer, you will be responsible for providing technical support and assistance to our customers, ensuring that their IT needs are met and exceeded.Key ResponsibilitiesProvide technical support and assistance to...
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Front Desk Support
2 weeks ago
Gloucester, Gloucestershire, United Kingdom Welcome Break Full timeFront Desk Support RoleAre you a friendly and welcoming person with a positive attitude? We're looking for a Front Desk Support to join our team at Welcome Break.Main Responsibilities:Providing exceptional customer service to our guestsManaging the front desk and handling guest inquiriesWorking collaboratively with the team to achieve excellent service...
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Front Desk Coordinator
2 weeks ago
Gloucester, Gloucestershire, United Kingdom i2i Recruitment Full timeJob Title: Front Desk Coordinator i2i Recruitment is seeking a professional and organized Front Desk Coordinator to join their small yet dynamic team. In this role, you will be the first point of contact for clients and visitors, managing phone calls, deliveries, and various office duties. Key Responsibilities: Answering incoming calls and handling client...
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IT Service Desk Specialist
4 weeks ago
Gloucester, Gloucestershire, United Kingdom TAKKT AG Full timeRole Overview:As an IT Service Desk Specialist at TAKKT AG, you will play a key role in ensuring the efficient and effective delivery of IT services to our organization. Your primary responsibility will be to handle requests, resolve issues, and maintain a high level of customer satisfaction.Key Responsibilities:Accept, categorize, and prioritize requests...
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IT Service Desk Engineer
2 months ago
Gloucester, United Kingdom TAKKT AG Full timeAs an IT Service Desk Specialist at BiGDUG, you will play a critical role in ensuring efficient and effective IT service delivery to our organisation. You’ll be responsible for handling requests, resolving issues, and maintaining a high level of customer satisfaction. Your expertise in IT services, problem-solving, and communication will contribute to...
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Team Leader
6 months ago
Gloucester, United Kingdom Ageas Full time**Job Title**:Team Leader - First Notification of Loss **Contract Type**:permanent/part time/job share*** **Salary Range**:£26,000 - £34,000 **Location**:Gloucester - hybrid **Work Level**:3 Team Leader: We have a fantastic opportunity in our First Notification of Loss department as a Team Leader in Gloucester. As a Team Leader you will be responsible for...
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IT Service Desk Engineer
2 months ago
Gloucester, United Kingdom TAKKT AG Full timeAs an IT Service Desk Specialistat BiGDUG, you will play acritical role in ensuring efficient and effective IT servicedelivery to our organisation. You’ll be responsiblefor handling requests, resolving issues, andmaintaining a high level of customer satisfaction.Your expertise in IT services, problem-solving, and communicationwill contribute to the...
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Help Desk Specialist
4 days ago
Gloucester, Gloucestershire, United Kingdom Park Place Technologies Full timeAt Park Place Technologies, we require an experienced Desktop Support Engineer to provide Level 1 support and a central point of contact for logging, tracking, managing, and resolving tickets for Operating Systems, hardware, network and applications.Key Responsibilities:First point of contact for the Service Delivery team for internal and external...
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Client Services Team Leader
5 months ago
Gloucester, United Kingdom Benefact Group Full time**Working hours**:35 hours per week, Monday to Friday **Duration**:Permanent **Location**:Gloucester **Job Ref**:202291 **About the role***: **Ecclesiastical Planning Services**, who are proudly part of **Benefact Group**, are looking for a **Client Services Team Leader** to join our **Gloucester** office. Joining our rapidly expanding and innovative...
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Team Leader
5 months ago
Gloucester, United Kingdom Via Westminster Drug Project Full timeJob Summary Join our new service in Gloucestershire! The Role We have a part time (15 hours) Team Leader role available in our Criminal Justice team. As a key member of our wider Gloucestershire leadership team, the Criminal Justice Team Leader role promises to offer new challenges and opportunities within a supportive local and national...
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Team Leader
5 months ago
Gloucester, United Kingdom Card Factory Full timeJob Introduction **Location: Gloucester Eastgate Street** **Contracted Hours Available:6** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence,...
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Team Leader
1 month ago
Gloucester, United Kingdom CV-Library Full timeHalcyon are proud to be working exclusively with a family owned, adults learning disability care provider, based in the heart of Gloucester, with the aim to help them find a fantastic Team Leader to join their established team. The organisation pride themselves in the way they approach care with a forward thinking and unique mindset, enabling them to...
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Team Leader
1 month ago
Gloucester, United Kingdom CV-Library Full timeHalcyon are proud to be working exclusively with a family owned, adults learning disability care provider, based in the heart of Gloucester, with the aim to help them find a fantastic Team Leader to join their established team. The organisation pride themselves in the way they approach care with a forward thinking and unique mindset, enabling them to...
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Team Leader
6 months ago
Gloucester, United Kingdom Atlas Hotels Full time**Hours**: 4**0 hours across 5 days per week** **Salary**:£11.87 per hour** **Atlas Hotels** is hiring a **Team Leader** right now at the **Holiday Inn Express Gloucester - South** Have you got previous experience of leading a team in a customer service environment? Great! It doesn’t need to be in hotels - if you join our friendly, enthusiastic and...