IT Service Desk Apprentice

3 months ago

Gloucester, United Kingdom QA Apprenticeships Full time

**Northrop Grumman UK**:
Work with a global brand that makes a real contribution to our nation’s security and future. At Northrop Grumman UK, the brightest minds come together to push the boundaries and Define Possible.
As leaders in the digital transformation of Aerospace, Defence and Intelligence we are providing ground-breaking outcomes for our customers.

**Opportunity**:
The Apprentice will be working with the UK & EMEA Service Desk, supporting the end-to-end management of Incidents and Service Requests reported by our users and achieving first-time fix were possible.

**Salary**: £20,400 per annum.
**Location**:Cheltenham House, Clarence St, Cheltenham, GL50 3JR

**Key Responsibilities**:

- Call/Chat handling for all inbound customer contact to support new and existing ticket requests
- Complete additional tasks as defined by the Service Desk Management
- Be able to undertake any work on the desk and work to a high technical level
- Assist in creating new or updating existing documentation and knowledgebase articles

**This list of key responsibilities is not exhaustive and the post holder may be required to undertake other relevant and appropriate duties as reasonably required**

**What we are looking for**:
**Soft skills**:

- Customer focused
- Analytical approach with good questioning & listening skills
- Good verbal and written communication skills
- Confident and self-motivated with a positive can do attitude
- Team player

**Technical skills**:

- Good working knowledge of Windows operating systems
- Basic understanding of network infrastructure and system components
- Able to use own initiative to troubleshoot and find solutions to technical issues

**Training is continually delivered by our internal LMS system and via your mentor to support your technical growth and development**

**Clearance Requirements**:

- Clearance to Start BPSS
- Clearance for Role BPSS
- SC clearance to follow once on-boarded

**Entry requirements**:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**For more information, please visit the UK ENIC website.**

**Benefits**:

- Hybrid working
- Free on-site parking
- Casual dress code
- Friendly atmosphere
- Coffee machine
- Free Tea / Coffee / fruit
- Pension

**Future prospects**:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship with the option of gaining further skills development.

**Important information**:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

  • Administrator and Service Desk Apprentice

    13 hours ago

    Gloucester, United Kingdom Gloucestershire College Full time

    **Gloucestershire Facility Management (GFM) is recruiting for an Administrator and Service Desk Apprentice to join the Estates department at Gloucestershire College on 24-month fixed term contract.** The Purpose of the role is to provide administrative support for all Estates and IT Support staff and ensure efficient maintenance of department documentation...

  • IT Apprentice

    2 days ago

    Gloucester, United Kingdom QA Full time

    Employer Description: Established in 1898, a sign appeared above the door of 7 Barton Street stating “Watchmaker, Jeweller & Manufacturing Optician”. The founder of Norville, Mr F. Norville, began this UK Lens Manufacturer from a small shop in the middle of Gloucester City Centre. Now, with over 100 years of spectacle making, Norville has a fully...

  • IT Service Desk

    3 months ago

    Gloucester, United Kingdom Optimas Solutions Full time

    **Service Desk Agent** **- **Level 1** **Gloucester, UK** *** **About **Optimas**: Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of...

  • IT Service Desk Analyst

    4 weeks ago

    Gloucester, United Kingdom Randstad Construction and Property Full time

    Role: Service Desk Analyst Location: Gloucester Contract: Permanent, Full Time With Hybrid Working Available I am looking for a Service Desk Analyst based in Gloucester. As the Service Desk Analyst, you will provide outstanding customer service by resolving incidents on first call utilising 1st and 2nd line support knowledge and capability. Any issues...

  • IT Apprentice

    6 days ago

    Gloucester, United Kingdom QA Full time

    Employer Description: Established in 1898, a sign appeared above the door of 7 Barton Street stating “Watchmaker, Jeweller & Manufacturing Optician”. The founder of Norville, Mr F. Norville, began this UK Lens Manufacturer from a small shop in the middle of Gloucester City Centre. Now, with over 100 years of spectacle making, Norville has a fully...

  • IT Service Desk Analyst

    7 days ago

    Gloucester, United Kingdom Randstad Construction and Property Full time

    Role: Service Desk Analyst Location: GloucesterContract: Permanent, Full Time With Hybrid Working Available I am looking for a Service Desk Analyst based in Gloucester. As the Service Desk Analyst, you will provide outstanding customer service by resolving incidents on first call utilising 1st and 2nd line support knowledge and capability. Any issues that...

  • Senior IT Service Desk Professional

    6 days ago

    Gloucester, Gloucestershire, United Kingdom Roke Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior IT Service Desk Engineer to join our team at Roke. As a Senior IT Service Desk Engineer, you will be responsible for providing effective, compliant, secure, and resilient technical infrastructure support across our business.About the RoleAs a Senior IT Service Desk Engineer, you will work...

  • Senior IT Service Desk Professional

    4 days ago

    Gloucester, Gloucestershire, United Kingdom Roke Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior IT Service Desk Engineer to join our team at Roke. As a Senior IT Service Desk Engineer, you will be responsible for providing effective, compliant, secure, and resilient technical infrastructure support across our business.About the RoleAs a Senior IT Service Desk Engineer, you will work...

  • Senior IT Service Desk Engineer

    3 months ago

    Gloucester, United Kingdom Roke Full time

    Senior IT Service Desk Technician - Gloucester As a Senior IT Service Desk Technician, working within the IT department, you will thrive on providing effective, compliant, secure, and resilient technical infrastructure support across Roke business  The IT department sits within the Corporate Services directorate and plays an important part in enabling...

  • Service Desk Analyst

    6 days ago

    Gloucester, Gloucestershire, United Kingdom Claranet Limited Full time

    About the RoleWe are seeking a highly motivated and customer-focused Service Desk Analyst to join our team at Claranet Limited. As a key member of our Service Desk Team, you will be responsible for providing timely and effective support to our customers, ensuring that their service needs are met and exceeded.Key Responsibilities:Incident Management: Receive,...

  • Service Desk Analyst

    2 days ago

    Gloucester, Gloucestershire, United Kingdom Claranet Limited Full time

    About the RoleWe are seeking a highly motivated and customer-focused Service Desk Analyst to join our team at Claranet Limited. As a key member of our Service Desk Team, you will be responsible for providing timely and effective support to our customers, ensuring that their service needs are met and exceeded.Key Responsibilities:Incident Management: Receive,...

  • Service Desk Analyst

    2 days ago

    Gloucester, Gloucestershire, United Kingdom Claranet Limited Full time

    About the RoleWe are seeking a highly motivated and customer-focused Service Desk Analyst to join our team at Claranet Limited. As a key member of our Service Desk Team, you will be responsible for providing timely and effective support to our customers, ensuring that their service needs are met and exceeded.Key Responsibilities:Incident Management: Receive,...

  • Technical Service Desk Engineer

    4 days ago

    Gloucester, Gloucestershire, United Kingdom Roke Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior IT Service Desk Engineer to join our team at Roke. As a key member of our IT department, you will be responsible for providing exceptional technical support and services to our customers.Key ResponsibilitiesProvide a highly effective prioritization, resolution, and escalation of incidentsEarly...

  • Technical Service Desk Engineer

    6 days ago

    Gloucester, Gloucestershire, United Kingdom Roke Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior IT Service Desk Engineer to join our team at Roke. As a key member of our IT department, you will be responsible for providing exceptional technical support and services to our customers.Key ResponsibilitiesProvide a highly effective prioritization, resolution, and escalation of incidentsEarly...

  • Service Desk Analyst

    2 weeks ago

    Gloucester, United Kingdom Claranet Limited Full time

    About The Role Essential Duties and Responsibilities: Ensure that the highest levels of service are delivered to Claranet’s customersProviding telephone and ticketing based customer supportAssess the impact and urgency of tickets and gather the appropriate information for the type of requestResponsible for the resolution of all customer issues...

  • Apprentice Customer Service Specialist

    3 months ago

    Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    Are you interested in helping support our services, engage with patients and improve patient experience? Would you like to have a real impact on patient experience and help elective care recovery following the delays caused by the COVID-19 pandemic? An opportunity has arisen for highly motivated,enthusiastic and empathic individuals to join our Elective Care...

  • Customer Service Apprentice

    3 months ago

    Gloucester, United Kingdom Optimas Solutions Full time

    **Customer Service Apprentice** **Gloucester, UK** **About Optimas**: Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we...

  • Apprentice Customer Service Practitioner

    3 months ago

    Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    Job Title: Apprentice Customer Service Practitioner - Procurement Division: Corporate Department: Gloucestershire Procurement Shared Service Responsible and accountable to: Team Leader e-Procurement and Purchasing Terms of contract: GHNHSFT Apprenticeship Terms and Conditions, Fixed Term (15 months) Location: Victoria Warehouse, The Docks,...

  • Apprentice Customer Service Practitioner

    3 months ago

    Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    **Job Title**: Apprentice Customer Service Practitioner - Procurement **Division**: Corporate **Department**: Gloucestershire Procurement Shared Service **Responsible and accountable to**: Team Leader e-Procurement and Purchasing **Terms of contract**: GHNHSFT Apprenticeship Terms and Conditions, Fixed Term (15 months) **Location**: Victoria Warehouse,...

  • Sales Desk Representative

    4 days ago

    Gloucester, Gloucestershire, United Kingdom WCS Group Full time

    About the RoleThe Sales Desk Executive position at WCS Group is an exciting opportunity to join our established and friendly team. As a Sales Desk Representative, you will provide crucial support to our field sales managers based out of our office.Your main responsibilities will include producing one-off quotes & renewals on our company quoting tool, and...