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CS Administator

3 months ago

London, United Kingdom Van Cleef & Arpels Full time

CS Administrator

Based in Harrods

Do you match this profile?

Do you have customer service experience?

Are you a customer-oriented person with an attentive and patient listening skills?

Do you how to manage a stock and lead operations?

Are you detail-oriented and a multitasker?

Do you like to participate in the day-to-day life of the boutique?

If so, don't hesitate to apply

What do we expect from you?

The Customer Service Administrator coordinates the back office Client Services activity in the boutique and boutique workshop (which covers repairs for all 3 UK boutiques), ensuring all administration of files from registration to payment, including follow up, control and analysis. You will be representing the Maison’s values at the highest standards.

Manage the work planning of the in-boutique workshop from the 3 London boutiques (Harrods, Selfridges, New Bond Street) Follow-up the clients files in cooperation with the boutique staff and the jeweller/watchmaker Manage the archiving the closed files Create and send the estimates, also explain the estimates to the Sales Staff Monitor the Stock of spare parts, leather straps, CS accessories, prepare orders and follow-up with deliveries and transfers. Process a Stock count Be responsible for the stock of client pieces kept in the boutique Follow-up the repairs of stock pieces in coordination with the stock administrator of the boutique Manage the flow between entities Perform a Quality Control of the pieces entering and leaving the workshop Monitor the activity of the in-boutique workshop Document a dashboard with specific KPIs on the repair volumes and leadtimes by boutique, by category

More than a job… it’s an experience

Joining Maison Van Cleef & Arpels means joining a team where employee development is at the heart of our ambition.

You will have the opportunity to benefit from a complete integration with training on our history, our know-how and creations and daily support.

The recruitment process:

Apply online.

If your profile matches our search, you will be contacted by our HR team for an interview. Otherwise, you will receive an email to inform you that your application has not been successful.

You will meet with the Boutique Manager, the Local HR Manager, the UK Retail Director.

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