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Salesforce Administrator

2 months ago

London, Greater London, United Kingdom Banham Full time

We are seeking an experienced Salesforce Administrator to manage and enhance our Salesforce platform. The ideal candidate will have in-depth knowledge of Salesforce Service Cloud, Sales Cloud, CPQ, and Field Services Lightning.

Key Responsibilities:
  • Administer and manage the Salesforce platform, including user setup, profiles, roles, customization of objects, fields, record types, page layouts, and validation rules.
  • Ensure data integrity and quality by performing regular data audits, duplicate record management, and system maintenance.
  • Provide day-to-day support and training for Salesforce users to enhance their ability to utilize the system effectively.
  • Work with stakeholders to define and implement business requirements, processes, and workflows in Salesforce.
  • Collaborate with IT and other departments to integrate Salesforce with other business systems.
  • Manage Salesforce releases and ensure compatibility with third-party applications and custom code.
  • Troubleshoot and resolve issues related to Salesforce applications.
  • Work with a third-party support partner, managing and liaising with them to ensure timely resolution of issues and implementation of enhancements.
  • Stay updated with Salesforce best practices, new features, and capabilities.
  • Administer, configure, and manage the Zendesk and Outreach platforms.
Requirements:
  • Minimum of 3-5 years of experience as a Salesforce Administrator.
  • Strong understanding of Salesforce Service Cloud, Sales Cloud, CPQ, and Field Services Lightning.
  • Proficiency in Salesforce administration, including user setup, roles, security, profiles, workflow rules, custom objects, and reporting.
  • Experience with Salesforce integrations and data migration.
What We Offer:
  • Competitive salary.
  • Employee assistance program (EAP) providing access to a 24/7 free, confidential advice service for personal and professional problems.
  • Hybrid working (3 days working from the office, 2 days working from home).
  • Subsidised Private Medical Cover after 12 months of service.
  • Auto-enrolment into our pension scheme.
  • Annual season ticket loan & Banham interest-free loan.
  • Cycle to work & Tech scheme (each up to the value of £2K).
  • Training and development opportunities (including day releases for studies).
  • Company equipment tailored to your role (laptop, mobile, additional screens, company van).
  • Banham Social Events.
  • Employee recognition rewards and moments of magic prizes.
  • Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply).
  • Enhanced Sick Pay for absence related to COVID-19.