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Salesforce Administrator

1 month ago

London, Greater London, United Kingdom Oliver James Associates Ltd. Full time

Role: Salesforce Administrator (Permanent)

Location: North West, Full time office based (5x per week)

Salary: £30,000 - £40,000 DOE

We are seeking a skilled Salesforce Administrator to join our dynamic team for one of our existing clients. This role is pivotal in enhancing the Salesforce platform to empower teams that drive revenue growth and innovation within the organisation.

Key Responsibilities:

  1. Manage and prioritise Salesforce updates and data changes.
  2. Collaborate with stakeholders to refine and clarify requirements.
  3. Maintain and organise a backlog of change requests.
  4. Ensure Salesforce optimisations align with business goals and processes.
  5. Maintain the Salesforce system functionality and ensure its efficient operation across the organization.
  6. Provide 3rd Line Application Support, resolving complex issues and escalating unresolved issues to appropriate internal teams.
  7. Conduct regular system audits, perform updates, and coordinate with the development team to ensure the stability and reliability of the platform.
  8. Manage Salesforce roles, profiles, sharing rules, workflows, and groups.

Key Skills:

  1. Experience working with Salesforce in a sales-driven environment is ideal.
  2. Expertise in Salesforce CRM platform, with significant practical experience in system administration.
  3. Strong communication and problem-solving abilities.
  4. Ability to balance best practices with business needs.
  5. Collaborate across various teams to ensure seamless Salesforce integration.
  6. Skilled in providing 3rd line application support, including troubleshooting and problem resolution.
  7. Strong analytical skills and attention to detail.
  8. Excellent communication skills, capable of effectively collaborating with both technical and non-technical staff.

The preferred candidate will have a minimum of 2 years Salesforce experience and your knowledge of flows will set you apart from the rest. While not mandatory, any Salesforce certifications you hold will be an added advantage.