Salesforce Administrator

2 days ago

London, Greater London, United Kingdom ITV Full time
About the Role

We are seeking a highly skilled Salesforce Administrator to join our team at ITV. As a Salesforce Administrator, you will play a crucial role in managing and optimizing our Salesforce platform, ensuring high standards of support and user empowerment.

Key Responsibilities
  • Manage and resolve Salesforce support requests promptly, ensuring effective communication with business stakeholders.
  • Implement and enhance support processes, adhering to SLAs and support frameworks.
  • Conduct regular service reviews and backlog meetings for workload prioritization.
  • Assist in the introduction of new services, providing necessary support, training, and documentation.
  • Challenge stakeholders constructively and offer feedback to improve processes.
Training & Coaching
  • Create and manage training plans, user guides, and training videos.
  • Provide training and coaching to Salesforce super users.
  • Measure the success of new features and gather feedback on adoption and usage.
Business Analysis & Project Management
  • Participate in Salesforce projects from proof of concept to delivery.
  • Understand and document user processes, workflows, and data flows.
  • Assist in gathering and documenting detailed business requirements.
  • Document technical specifications for development and stay updated on ITV-wide plans.
Data Quality & Democratisation
  • Promote data accessibility and self-service for Salesforce users.
  • Advocate for data quality standards and ensure data accuracy in Salesforce records.
  • Develop self-service analytics solutions and collaborate on creating data tools.
Design & Development
  • Assist in designing high-level architecture and data models.
  • Develop and implement Salesforce enhancements and custom additions.
  • Stay updated on new methodologies, tools, and processes to improve team performance.
Requirements
  • Strong knowledge of Salesforce platform (Sales Cloud) capabilities, limitations, and configurations.
  • Experience supporting a range of users, from trainee to senior level.
  • Salesforce certified administrator or relevant experience (Admin 201 certification preferred).
  • Experience in Salesforce configuration (Flow, validation rules, custom objects, Data Loader, formula fields, Lightning).
  • Ability to learn new tools and platforms quickly and support new services beyond the core Salesforce platform.
  • Strong communication skills with the ability to challenge propositions from the end users as well as suggest alternative solutions in a constructive way.
About ITV

ITV is a leading media company that produces and broadcasts a wide range of content, including TV shows, films, and digital media. We are committed to innovation and excellence in all aspects of our business, and we are seeking a talented Salesforce Administrator to join our team.

As a Salesforce Administrator at ITV, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional results. You will be responsible for managing and optimizing our Salesforce platform, ensuring high standards of support and user empowerment.

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced Salesforce Administrator looking for a new challenge, we encourage you to apply for this exciting opportunity.

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