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Administrator

3 months ago

Lymington, United Kingdom Southern Health NHS Foundation Trust Full time

Job summary

We are currently recruiting for an Administrator to join our busy Physiotherapy Administration Service Central Booking Office based within Southwest Hampshire. The role is based at Lymington New Forest Hospital benefitting from free staff parking, easy bus access and an onsite canteen offering subsidised meals for staff.

This is a full time position and flexible working can be considered. The office is open 8am-5pm Monday to Friday with no weekend or bank holiday working. Full training will be given, and you will have opportunities to further develop your career within the Trust. Previous knowledge of NHS computer systems or other computerised booking/tracking systems is preferable but not essential.

We are looking for someone with an excellent telephone manner, strong administration skills, the ability to work calmly under pressure and to use your initiative. You will need to demonstrate a flexible approach to ensure tasks are carried out accurately and service specific guidelines are met.

You will assist in delivering a smooth and efficient administration service, working within a busy but rewarding environment, contributing to patient care. You will ensure that patients' appointments are booked in a timely and professional manner; also ensuring associated paperwork is processed accurately and efficiently. Providing the best service to our patients is vital and you will therefore be passionate about patient care and customer service.

Main duties of the job

Provide an excellent customer service experience at all times, including uploading referrals, making appointments over the telephone and updating patient records on EPR.

Provide first point of contact for patients on the telephone and deal with written and telephone enquiries on behalf of the Physiotherapists using judgement to establish the validity and priority of the contact.

Sort, distribute and prioritise incoming mail using judgement and experience to decide which documents are to be passed to the Physiotherapists and which may be passed to other areas for action and information.

Maintain electronic systems and accuracy of patient details, using an electronic patient administration system to validate and rationalising to a paperless system where possible.

Administer physiotherapy waiting lists, organise clinics and appointments, maintain records of clinic dates by type of clinic. Use electronic patient administration systems.

Provide cover for colleague's absence due to sickness or annual leave.

Ensure the delivery of a timely and high quality service.

Manage own workload using own initiative, discretion and judgement.

Attend departmental meetings.

Any other administrative duties required for the post as delegated by the Physiotherapy Administration Supervisor.

To maintain a high standard of confidentiality at all times.

Comply with Southern Health NHS Foundation Trust policies and procedures.

About us

Southern Health is one of the largest NHS Foundation Trusts in the UK, specialising in mental health and learning disabilities, as well as offering physical health community-based services.

With a workforce of more than 7000 and a footprint that spans more than 200 sites across Hampshire, we're wholeheartedly committed to providing the best possible healthcare, reaching a range of diverse communities, whilst placing patients and staff at the forefront of all our endeavours.

We are currently working closely with other NHS Trusts to integrate all our collective community, mental health, and learning disability services. Our new organisation, to be known as Hampshire and Isle of Wight NHS Foundation Trust, is set to launch in July 2024.

The transformation will happen in staggered stages; Hampshire CAMHS, part of Sussex Partnership NHS Foundation Trust joined Southern Health in February 2024, with Isle of Wight NHS Trust mental health and community services transitioning in early May 2024. The final combination of Southern Health and Solent Trusts is anticipated to occur in July 2024, when the new organisation will be formed.

Our new Trust will continue to cater to the unique needs of different communities, making healthcare across the county more accessible, as well as offering staff more opportunities for career development, training and partnership working.

Join us as we embark on this exciting journey to shape the future of healthcare in Hampshire.

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

3 GCSE (grade C or above) or equivalent, including GCSE (or equivalent) English and Maths Word Processing / IT Skills