Triage Officer

4 weeks ago


London, United Kingdom HCPC Full time
We have an amazing opportunity for six highly skilled individuals with case management experience to join our team as Triage Officers. Purpose and Main Duties Triage Officers are responsible for reviewing, risk assessing, and making triage decisions in all potential fitness to practise concerns that are received. They are also responsible for managing caseloads to strict timeframes and progressing cases in line with policies, procedures, and key performance indicators. As a Triage Officer you will be the first point of contact for those wishing to raise concerns about HCPC registrants, or to ask a general enquiry about the process. Additionally, you will manage health and character declaration and protection of title cases as part of your varied caseload. Some primary duties and responsibilities include:
  • Receiving and effectively managing a range of enquiry calls from applicants, registrants and members of the public, working as one team with your with peers to ensure all cases are answered and responded in line with customer service standards.
  • Maintaining and using your up-to-date knowledge of the HCPC's fitness to practise, protection of title and health and character work to ensure accurate and good quality advice is provided to all callers.
  • Receiving and accurately logging new potential fitness to practise concerns and conducting proportionate and timely initial enquiries to inform a triage decision.
  • Maintaining accurate and up-to-date records, case files, systems and databases to ensure the effective management of your work.
  • Ensuring your continued compliance with the current policies, guidance and service standards governing your work.
Candidate Requirements The ideal candidates will have experience of case management and risk assessment, with an understanding of professional regulation or experiencing of working within a legislative framework. They should have excellent verbal and written communication skills and be able to independently progress cases in line with legislation, defined policies and guidance. They should be well organised, be able to multi-task, and prioritise their work depending on the assessed risk and deadlines set for them. The role also requires attention to detail whilst being able to review large amounts of information in short timeframes. Further information on this role is detailed in the Job Description and Person Specification. Closing Date: 29 April 2024 (All vacancies will close at 1pm)Interview Date: Week commencing 13 May 2024
  • Triage Officer

    3 weeks ago


    London, United Kingdom The Health and Care Professions Council (HCPC) Full time

    We have an amazing opportunity for six highly skilled individuals with case management experience to join our team as Triage Officers.Purpose and Main DutiesTriage Officers are responsible for reviewing, risk assessing, and making triage decisions in all potential fitness to practise concerns that are received. They are also responsible for managing...

  • Triage Officer

    4 weeks ago


    London, United Kingdom Novax Recruitment Full time

    **Triage Officer** **Islington** **Contract** **£22 Umbrella Per Hour** We are currently looking for a Triage Officer for a role in Islington. **Key responsibilities** To ensure a prompt, courteous and helpful response when dealing with queries from members of the public or their representatives, including elected Members, outside agencies and partner...

  • Triage Officer

    4 weeks ago


    London, United Kingdom The Health and Care Professions Council (HCPC) Full time

    We have an amazing opportunity for six highly skilled individuals with case management experience to join our team as Triage Officers. Purpose and Main Duties Triage Officers are responsible for reviewing, risk assessing, and making triage decisions in all potential fitness to practise concerns that are received. They are also responsible for managing...


  • London, United Kingdom Hire Ground Full time

    Case Support Triage Officer - £27 500We are urgently seeking Case Support Triage Officer’s, to work with a leading Central London Regulatory Body.The roles are hybrid, with only one day per week in the office, located near to London Bridge. Please note these roles are temp to perm. Temping for 6-8 weeks before moving onto a permanent contract.The Case...


  • London, United Kingdom Hire Ground Full time

    Case Support Triage Officer - £27 500 We are urgently seeking Case Support Triage Officer's, to work with a leading Central London Regulatory Body. The roles are hybrid, with only one day per week in the office, located near to London Bridge. Please note these roles are temp to perm. Temping for 6-8 weeks before moving onto a permanent contract. The...

  • Triage Officer

    4 weeks ago


    North London, United Kingdom Colbern Limited Full time

    796808-4593-23107 NCD Triage Officer Islington Contract £19.01 per hour Our client is looking for an experienced Triage Officer. Key responsibilities 1. To ensure a prompt, courteous and helpful response when dealing with queries from members of the public or their representatives, including elected Members, outside agencies and partner organizations. 2....


  • London, United Kingdom Zoon Link Limited Full time

    This is an exciting opportunity to develop your knowledge of Local Authority Housing, to advance your career progression in Housing. A North London Local Authority based in Islington needs a Housing Triage Officer to join their front line service. You will handle enquiries from service users and stakeholders. You will conduct initial assessments and log all...


  • Elephant & Castle, Greater London, United Kingdom Hire Ground Full time

    Case Support Triage Officer - £27 500 We are urgently seeking Case Support Triage Officer’s, to work with a leading Central London Regulatory Body. The roles are hybrid, with only one day per week in the office, located near to London Bridge. Please note these roles are temp to perm. Temping for 6-8 weeks before moving onto a permanent contract. The Case...

  • Triage Nurse

    2 weeks ago


    London, United Kingdom Central London Community Health Trust Full time

    Job summary CLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting! The CLCH Planned Care Team in the Herts Division is really proud of our new model for triage and initial remote assessment for patients being referred to the community nursing team. We are...


  • London, United Kingdom Triumph Consultants Ltd Full time

    **What's involved with this role**: **Temporary Triage Officer (Admin & Clerical)** **Reference no**:Islington RQ884800 **Pay Rate**:£19.01 **per hour** PAYE **Role Length**: This opening assignment is for 2-3 months **Enhanced DBS required for this role** **A Triage Officer is needed to ensure a prompt, courteous and helpful response when dealing with...


  • London, United Kingdom Hire Ground Full time

    Customer Service Officer - £27 500We are urgently seeking Customer Service Officer’s, to work with a leading Central London Regulatory Body.The roles are hybrid, with only one day per week in the office, located near to London Bridge. Please note these roles are temp to perm. Temping for 6-8 weeks before moving onto a permanent contract.The Customer...

  • Complaints Officer

    4 weeks ago


    London, United Kingdom Venn Group Full time

    **New Opportunity - Complaints Officer** Venn Group is working with an NHS organisation to recruit for a Complaints Officer. The successful post holder will be responsible for ensuring the delivery of a quality complaints and concerns service for the Trust. **Duties**: - Call handling complaints as the first point of contact for the department - Ensure...


  • London, United Kingdom Akton Recruitment Full time

    Akton Recruitment has an opening for a Housing Support Officer Housing Solutions Support Officer - Triage Officer. To be the first point of contact for all new enquiries into the service and to conduct an initial assessment of the approaching household. To ascertain a household’s risk of homelessness at first point of contact. To provide early...


  • London, United Kingdom Navolio Limited Off To Work Full time

    Office Services Assistant - Monday to Friday - £26,500 - £27,000 per annum **Office Services Assistant** **Monday to Friday** **£26,500 - £27,000.00 per annum** My client is a global investment company who has their headquarters in the heart of Mayfair. Counting some of the world’s biggest brands amongst their portfolio of clients the service that...


  • London, United Kingdom Akton Recruitment Full time

    **Housing Services Officer** **Islington** I am recruiting for a local authority who is looking for someone to provide a customer service function to people presenting to the Customer Centre with a housing need and or tenancy management enquiries. **Key Responsibilities **To provide a customer service function to people presenting to the Customer Centre...


  • London, United Kingdom Spencer Clarke Group Ltd. Full time

    We are seeking a Housing Solutions Officer for a Local Authority Client based in West London. In this role, you will be responsible for conducting housing assessments, issuing s.184 decisions, developing Personal Housing Plans, providing frontline triage services, and maintaining clear communication with clients and stakeholders. Develop and implement...


  • London, United Kingdom Gordon Yates Full time

    **Case Officer** We are currently recruiting for a Case Officer to start immediately an ongoing temporary contract, with a view to longer term. working on a full-time basis - Hybrid working; Based in Kennington and is paying a competitive **£17.31 per hour which is £27,500** **WHO WILL YOU BE WORKING FOR?** Our client is a well known health care...


  • London, United Kingdom Richmond and Wandsworth Councils Full time

    About Us **Business Support Officer** **£**28,224 **- £**42,525** per annum** **Permanent** **Full Time (36 hours)** **Wandsworth** Are you a highly organised individual with a keen eye for detail and a passion for Education and SEND services? We are looking for an exceptional Business Support professional primarily supporting our Support, Intervention...


  • North London, United Kingdom Colbern Limited Full time

    856900-7965-2452 NCD Housing Services Officer Islington Contract £20.59 per hour Our client is looking for an experienced Housing Services Officer. 1. To provide a customer service function to people presenting to the Customer Centre with a housing need and or tenancy management enquiries. Interacting with members of the public, providing initial advice...


  • London, United Kingdom Voxconsultants Full time

    Vox Network Consultants provided pay range This range is provided by Vox Network Consultants. To provide a customer service function to people presenting to the Customer Centre with a housing need and or tenancy management enquiries. To be readily identifiable as a Housing Tenant Triage Officer and comply with the dress code and/or uniform provided. To...