Temporary Triage Officer

2 months ago

London, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Triage Officer (Admin & Clerical)**
**Reference no**:Islington RQ884800
**Pay Rate**:£19.01
**per hour** PAYE
**Role Length**: This opening assignment is for 2-3 months
**Enhanced DBS required for this role**
**A Triage Officer is needed to ensure a prompt, courteous and helpful response when dealing with queries from members of the public or their representatives, including elected Members, outside agencies, and partner organizations.** Key responsibilities:

- Interview, make an initial assessment and log customer’s enquiries on the internal housing system, scanning and indexing related documents and completing detailed notes and reports on case files.
- Provide information and advice to housing applicants on all rehousing procedures including those relating to complaints, appeals and reviews.
- Refer housing applicants to relevant internal teams and to other agencies as necessary for advice on housing matters, welfare rights, social services, immigration and other issues using referral procedures.
- Participate in appropriate training needs to gain a satisfactory level of knowledge appropriate for advising clients.
- Constructively take part in meetings, supervision, seminars, and other events designed to improve communication and assist with your own development and that of your role.
- Use information technology systems to carry out duties in the most efficient and effective manner.
- Achieve personal appraisal targets, as agreed by your line manager.

**“Role Requirements” - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria**: Experience/Knowledge:

- Working knowledge of the relevant legislation relating to homelessness and housing needs with reference to the Housing Act 1996 Part VII and the Homeless Reduction Act 2017.
- Experience of providing excellent customer care.
- Experience of dealing with the public providing practical advice in a housing field, to include substantial administrative experience.
- Experience in working in a multi-racial, inner-city environment.

Skills/Technical skills:

- Ability to respond sensitively to people experiencing a wide range of housing problems.
- Ability to communicate and to present information clearly and concisely both verbal and written, with good attention to detail.
- Proven Basic IT skills and ability to learn new systems.
- Ability and willingness to follow instruction and learn new tasks.
- Excellent timekeeping skills, able to attend work at required times.
- Ability to organize own workload and meet deadlines and keep to working time frame.
- Ability to display sensitivity and maintain confidentiality.
- A positive attitude towards teamwork and able to work as part of a team.

**_To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF._**
**_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:

- **Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.**
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
- Please refer to the Role Requirements section above - your CV must address the requirements listed.

**Other preferable/desirable details to include on your CV, if applicable**:

- Any local authority/public sector experience
- Any relevant qualifications held or being studied for.

**Job Ref: Islington RQ884800**

**Anticipated Length of Assignment**: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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