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Dispute Management Administrator

2 months ago

Elland, United Kingdom Marshalls PLC Full time

Dispute Management Administrator
Elland
Full Time, Office Based
8-Month Maternity Contract

Marshalls plc is the UK’s leading hard landscaping, building, and roofing products supplier and has supplied some of the most prestigious landmarks in the UK since the 1890s. We’ve held a Superbrand status since 2010, and we’re a successful FTSE 250 Every step we take and every product we make, is geared towards making the world around us a better place to live.

At Marshalls, we recognise that people are at the heart of what we do, and that we need to invest in our workforce and their future. Due to impending maternity leave in our Credit Account Management team, we have a vacancy for a Dispute Management Administrator to join us for an 8-month fixed term contract.

Our Credit Account Management team at Marshalls Group consists of 18 dedicated professionals who handle all aspects of Dispute Management and Credit Control.

We have a fantastic mix of full-time and part-time staff, bringing a wealth of experience and flexibility to our team. We pride ourselves on our strong team spirit and everyone supports each other, ensuring we all succeed together.

We work closely with stakeholders from various teams, resolving customer issues swiftly and efficiently.  We are committed to reaching our targets and continuously improving our processes.

So, what’s the role?  
The Dispute Management Administrator role is vital in managing all invoice queries with an exceptional level of customer service. Marshalls issue over 420,000 invoices a year, and receive high query volumes that require investigation and reach a satisfactory conclusion.

Using your positive and engaging manner, you’ll be building some great relationships, both internally and externally, resolving issues with a constructive approach. With a keen eye for detail, you’ll need to keep accurate and detailed records.  In addition, you’ll have the responsibility of ensuring our valued customers have the information needed to resolve any disputes quickly.

This is a key role that supports the cash flow of the business, and if you love problem solving and getting resolutions, then this is a great match

What skills are required?

  • Previous experience in a similar credit or finance-based role  
  • Strong administration background
  • The ability to work in an organised manner, prioritising as required
  • You need to love dealing with people at all levels
  • Enjoy working towards personal and shared objectives
  • You need an inquisitive nature, a love of problem solving and questioning the norm  
  • A strong attention to detail
  • Knowledge of AX Dynamics or similar (desirable)

What’s next?
We want you to take on the challenge of growing, alongside the department, and in turn the company. We will fully support your career development and offer you an opportunity to work in a meaningful and engaging environment where you can have an immediate impact.

Benefits:

  • 34 days per annum or the equivalent in hours (inclusive of bank holidays) (35 days in Scotland)
  • Health care cash plan – support with Dental, Optical, Prescription costs and many more
  • Enhanced Maternity, Paternity, and Adoption pay and leave
  • 5% employer-matched pension scheme
  • Cycle to work scheme
  • Employee discount on Marshalls and Marley products
  • Retailer discounts
  • Marshalls Wellbeing Centre – move, money & mind
  • Share purchase scheme
  • Life assurance


More about Marshalls
Our operations are organised into three distinct divisions: Landscape Products, Building Products, and Roofing Products.

Marshalls Landscape Products stands out as the leading UK manufacturer of high-quality natural stone and innovative concrete hard landscaping products. We cater to the construction, home improvement, and landscape markets, offering superior solutions.

Marshalls Building Products serves as a reliable supplier of concrete drainage products, concrete bricks, ready-to-use mortars, and aggregates. Marley Roofing Products is recognised as a leader in the manufacturing and supply of pitched roofing systems. Our product range includes clay and concrete tiles, timber battens, roof-integrated solar solutions, and various roofing accessories.

Although divisional, we work as one Marshalls team. We're particularly proud to have paved every location on the Monopoly Board To find out more about Marshalls please visit our website: www.Marshalls.co.uk

Equal Opportunities
Whoever you are and whatever your background, you’ll find a fair and supportive workplace. You’re unique and we want you to bring every part of who you are to work, every day.

We’re committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity – it’s the right thing to do We want our team to reflect the diverse nature of society and the communities we serve.

Marshalls is a workplace where you’re valued for the contribution you make, and where you can grow and develop by being entirely yourself

Closing Date: 17th September 2024

Agencies: We’ve got this one thanks

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