Receptionist

4 weeks ago

Ongar, United Kingdom Ongar Health Centre Full time
About the Role

Ongar Health Centre has an exciting opportunity for a receptionist to join our friendly, hard-working team on a part-time basis for hours per week, shift patterns as follows:

Monday 08:00 – 12:30; Tuesday 08:00 – 12:30; Thursday 13:30 – 18:30; Friday 14:00 – 18:30. Please note we also have another receptionist position advertised for 19 hours per week, job no. 7666. Some flexibility is required as you will sometimes need to work additional/alternative hours to cover for colleagues. There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed. The main responsibilities of the role include: Assisting and directing patients Making appointments via telephone and face to face Dealing with queries and requests for information from patients and clinicians Advising patients of practice procedures Registering new patients. About the Candidate The successful candidate must be able to undertake a range of administrative duties to support the multidisciplinary team, be able to work as part of a team, have the ability to organise and prioritise their own workload on a day to day basis. We would welcome applications from organised, adaptable, and friendly individuals who are keen to help us provide high levels of customer service. Requirements: Excellent communication skills with a clear and polite telephone manner. Able to work in a polite, confidential, and discreet manner, respecting patients at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Confident to work as part of a team and be able to think on your feet independently. Strong IT and administration skills. Desirable: Previous experience of SystmOne clinical system is desirable but not essential as training will be given. Experience of working in primary care would be preferred but full training will be given. About Us Ongar Health Centre is busy training practice yet friendly dispensing practice, serving a patient population of 12,000 and operating from purpose built premises.

Supporting your work life balance and professional development is important to us, we can offer the following benefits:

Supportive and friendly environment Flexible working hours Peer support

We use SystmOne clinical system and are rated Good with CQC.

Recruitment documentation is also available in large font.

Please note that should this vacancy attract sufficient interest it may be necessary to close the vacancy at an earlier date. We therefore suggest that you apply at an early stage to avoid disappointment.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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