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Receptionist
3 months ago
About the Role:
Ongar Health Centre has an exciting opportunity for a receptionist to join our friendly, hard-working team on a part-time basis for 18.
5 hours per week, shift patterns as follows:
- Monday 08:00 12:30;
- Tuesday 08:00 12:30;
- Thursday 13:30 18:30;
- Friday 14:00 18:30.
Some flexibility is required as you will sometimes need to work additional/alternative hours to cover for colleagues.
There is more to our receptionist roles than answering the phone and making appointments.
In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.
The main responsibilities of the role include:
- Assisting and directing patients
- Making appointments via telephone and face to face
- Dealing with queries and requests for information from patients and clinicians
- Advising patients of practice procedures
- Registering new patients.
Requirements:
- Excellent communication skills with a clear and polite telephone manner.
- Able to work in a polite, confidential, and discreet manner, respecting patients at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Confident to work as part of a team and be able to think on your feet independently.
- Strong IT and administration skills.
Desirable:
- Previous experience of SystmOne clinical system is desirable but not essential as training will be given.
- Experience of working in primary care would be preferred but full training will be given.
About Us:
Ongar Health Centre is busy training practice yet friendly dispensing practice, serving a patient population of 12,000 and operating from purpose built premises.
- Supportive and friendly environment
- Flexible working hours
- Peer support
Recruitment documentation is also available in large font.
**Disclosure and Barring Service Check
