Receptionist

Job summary

Ongar Medical Centre has an exciting opportunity for a receptionist to join their team on a part time basis for 20 hours per week, on the following days:

Monday 13:30 - 18:30 Wednesday 13:30 - 18:30 Thursday 08:00 - 13:00 Friday 13:30 - 18:30

Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues.

In this essential front-line role at the practice, you will help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

Main duties of the job

Assisting and directing patients. Making appointments via telephone and face to face. Dealing with queries and requests for information from patients and clinicians. Advising patients of practice procedures. Registering new patients. Dealing with requests for information.

Please see attached job description for further information.

About us

Ongar Health Centre is a busy, friendly training and dispensing practice, serving a patient population of 12,000 and operating from purpose built premises in the heart of Ongar.

Supporting your work life balance and professional development is important to us, we offer a supportive and friendly environment and peer support.

We are rated Good with CQC.

Job description

Job responsibilities

Ifyou would like to find out more information about this role, please see theattached job specification.

Person Specification

Qualifications

Essential

none

Experience

Essential

You will have excellent communication skills with a clear and polite telephone manner. You will work in a polite, confidential, and discreet manner, respecting patients at all times. You will have experience of working with the general public, being sensitive and empathic in distressing situations. You will be confident to work as part of a team and be able to think on your feet independently. Strong IT and administration skills.

Desirable

Previous experience of SystmOne clinical system is desirable but not essential as training will be given. Experience of working in primary care would be preferred but full training will be given.

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