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Deputy Practice Manager
1 month ago
Job summary
Salford Primary Care Together have an exciting opportunity for a vibrant, forward thinking, team player to join our management team as a Deputy Practice Manager. Reporting directly to the Practice Manager, you will work alongside the Practice Manager and other Leads to manage the General Practice Teams across three Sites in Salford, Eccles and Little Hulton.
Main duties of the job
Main responsibilities of the Deputy Practice Manager Role
To take responsibility for the management of the Site Team Leaders and Workflow Co-Ordinator
To ensure all financial claims are made in an effective and efficient manner
To maintain Clinical Services and Appointments systems
To ensure effective administration support
To manage all aspects of patient information across all branches
To provide appropriate assistance to the Practice Manager in all day-to-day activities and duties.
Please see the Job Description for full details.
About us
Salford Primary Care Together is a Community Interest Company, which means we exist to improve the health and wellbeing of the people of Salford and all our resources are dedicated to doing just that. We are proud to serve 20,000 patients across Eccles, Little Hulton, Charlestown and Lower Kersal via our three practices, Eccles Gateway, Little Hulton and Willow Tree. As part of our services we also run an Inclusion service, Extended Primary Integrated Care 24 (EPIC 24), Covid-19 Vaccine service and Salford Primary Care Academy. The care of our local people is at the heart of everything we do, and we have committed to drive the collaboration of the citys GP practices to strengthen and improve care for the local communities.
Job description
Job responsibilities
Main responsibilities of the Deputy Practice Manager Role;
To take responsibility for the management of the Site Team Leaders and Workflow Co-Ordinator
To ensure all financial claims are made in an effective and efficient manner
To maintain Clinical Services and Appointments systems
To ensure effective administration support
To manage all aspects of patient information across all branches
To provide appropriate assistance to the Practice Manager in all day-to-day activities and duties.
Job Responsibilities:
Staffing and People Management
Support Practice Manager in planning and coordinating the recruitment of non-clinical staff members.
Plan recruitment of Locum cover to manage access whilst staying within practice budget
Support site Team Leaders and Workflow Co-Ordinator to evaluate, organize and oversee staff induction and training to ensure that all staff are adequately trained to fulfil their role
Line Management for all site Team Leaders and Workflow Co-Ordinator , to monitor progress and performance, annual leave, sickness and absence and mitigate any impact to practice staffing rotas.
Prepare monthly shift planning for Clinical Practice Staff, arranging cover (including locum cover) when necessary.
Identify training and development needs for site Team Leaders and Workflow Co-Ordinator and create a development plan
Ensure all Practice staff are aware of the need for confidentiality, both of patient and Practice information.
Monitoring Practice Performance and Targets
To read and be aware of all the primary Care KPIs and relevant targets and contractual obligations, including;
Enhanced Services
Locally Commissioned Services
Salford Standards
QOF (Quality Outcomes Framework)
GP Contract
Medicines Management and additional Services.
To be updated with specifications on an annual and ad hoc basis of all requirements.
Monitor and evaluate performance of the Practice team against objectives; identify and manage change
To plan and implement processes to achieve targets with Lead GP, Clinical Leads and Practice Manager
Support and work with GPs, Nurses and administrative staff to achieve targets.
Strategic Management and Planning
Keep abreast of current affairs and identify potential threats and opportunities
Contribute to Practice strategy; formulate objectives and research and develop ideas for future Practice development
To undertake required tasks to meet the agreed aims and be wholly responsible for them
Develop and maintain effective communication both within the Practice and with relevant outside agencies
Organisational
Attend meetings, prepare agendas when required, write minutes and ensure distribution of minutes as necessary
Develop Practice protocols and procedures, review and update as required
Patient Services
Adopt a strategic approach to the development and management of patient services
Ensure service development and delivery is in accordance with local and national guidelines
Ensure that the Practice complies with NHS contractual obligations in relation to patient care
Maintain registration policies and monitor patient turnover and capitation
Oversee and review repeat prescribing systems
Oversee, manage and develop an effective appointments systems
Oversee and organise surgery timetables, duty rotas and holiday cover for Clinical Staff
Routinely monitor and assess Practice performance against patient access and demand management targets
Implementation of an effective complaints and incident management system, ensuring appropriate action is taken and learning is shared with the team and wider organisation
Manage the Patient Participation Group alongside site Team Leader to ensure patient attendance is maximised and input is received.
Information Management and Technology
Evaluate and plan Practice IT implementation and modernisation
Keep abreast of the latest development in primary care IT including DoH initiatives such EPRs and disease coding, and regularly update the Practice management team
Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training
Set targets and monitoring standards for data entry and data collection
Ensure that the Practice has effective IT data security, back-up, maintenance and disaster recovery plans in place
Maintain the Practices website.
Work with the practice population to encourage alternative methods of communication and access to the practice such as the NHS App.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
Support site Team Leaders to ensure practice premises are maintained and cleaned and that adequate fire prevention and security systems are in place
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
Develop/Review Health & Safety policies and procedures and keep abreast of current legislation
Ensure that the Practice has adequate disaster recovery procedures in place
Arrange appropriate maintenance for Practice equipment
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Communicate effectively with the Primary Care Network and other external agencies
Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
Apply Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Person Specification
Experience
Essential
Medical Practice Management: 1 year (Preferred)