Patient Pathway Coordinator

3 weeks ago

Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

Job summary

Do you have the drive and ambition to move patient pathways forward? In your role as a Patient Pathway Coordinator, you will be a key contributor to patients receiving care as quickly as possible. This is a rewarding role where you will help enable joined up care for our patients from referral to treatment and/or discharge and support the achievement of RTT and cancer targets. You will be joining a friendly team that work well together in our vision to always provide excellent care with compassion to our patients.

We are looking for a proactive and motivated individual who enjoys working in a challenging and busy environment to support the Upper GI and Colorectal SBU. You will be part of a team helping to improve our patients' experiences and reduce our waiting lists for treatment.

It is important that we get the right person who can provide effective cover across the team, so we are looking for someone with the right behaviours, skills and willingness to learn.

Main duties of the job

You'll be at the forefront of supporting the achievement of our referral to treatment targets, including crucial national cancer goals. From scheduling appointments to coordinating treatments, your efforts will directly impact patients' journeys from referral to recovery.

As a key player in our Colorectal and Upper GI departments, you'll be instrumental in managing patient pathways effectively. From administrative tasks to tracking progress, you'll collaborate closely with various team members to ensure seamless care within target timeframes. Your role will involve generating insightful weekly reports to keep everyone informed and actively monitoring potential risks, ensuring proactive steps are taken to address them.

This dynamic position is perfect for someone driven by the desire to make a real difference in patient care. At the heart of everything we do is enhancing the patient experience, making your role not only crucial but also deeply fulfilling.

About us

At Lancashire Teaching Hospitals, we take pride in caring for our staff as well as our patients. We recognise that working in a busy environment requires help with a healthy work-life balance. We also believe in ensuring that our staff get the chance to reach their full potential when working with us, which is why we open lots of doors for career progression once you join our team. With us, the sky truly is the limit

We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area and give specialist care to million people across Lancashire and Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients and staff, ensuring we keep thriving and delivering outstanding healthcare right across our local towns.

You will have access to varied development opportunities, learn new skills, meet inspiring people and do things you'd never have done.

You will make an impact, be challenged to think differently, be bold and help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

Job description

Job responsibilities

For more information about the role, please refer to the attached Job Description and Person Specification or make an enquiry to the named contacts.

Person Specification

Qualifications & Education

Essential

English and Maths GCSE (Grade C or above) or equivalent

Knowledge & Experience

Essential

Experience of working in a busy NHS environment A good understanding of clinical services within a hospital setting. Awareness/understanding of 18 week RTT Targets Knowledge of patient pathways from referral to discharge

Desirable

Evidence of improving patient pathways/ reducing waiting times for patients Proven experience in successfully managing both National and Local KPI's Proven ability in clinic management in order to ensure capacity meets demand together with the ability to think creatively in ways of delivering the required capacity

Skills and Abilities

Essential

Sound understanding and operational experience of Microsoft Windows, Microsoft Office 365, Excel and Databases. Excellent attention to detail and accuracy in the production of work. Experience of monitoring and auditing work processes. Able to grasp new concepts quickly and produce timely written reports at short notice Able to establish rapport and good working relationships with a wide range of multi-disciplinary staff groups. Proven verbal and written communication skills. Able to work independently or as part of a team. Investigative and analytical approach.

Desirable

A sound understanding and operational experience of specialist clinical systems used in health care. Proven ability to speak confidently, empathetically and professionally to patients via telephone

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