Patient Experience Administrator

1 month ago


Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

We have 2 roles available, 1 working 37.5 hours and 1 working 22.5 hours.

The post will provide fantastic opportunities for individuals who have administrative experience and who are looking to become part of a dynamic and high performing team.

You will be an effective communicator, have a pro-active approach to your work, be able to demonstrate excellent organisational skills, as well as being able to multi-task and manage your workload effectively.

We're seeking a dedicated individual to take on the exciting role of managing a team of Patient Experience Support Administrators. In this pivotal position, you'll provide invaluable secretarial and administrative support to our Consultants, medical staff, and team members, ensuring the smooth operation of our healthcare services.

As the main communication link between patients, administrative staff, and the Trust, you'll play a crucial role in ensuring timely patient treatment within national waiting time guidelines. Your duties will involve offering a personal point of contact for patients throughout their orthopaedic journey, coordinating various hospital visits, and ensuring the efficient functioning of consultant clinics. Leading by example, you'll oversee administrative staff, maintaining a seamless workflow and providing exceptional patient care.

Moreover, as the Personal Assistant to Consultants, you'll exhibit a proactive approach, demonstrating initiative and autonomy in your work. Exceptional organisational skills are a must, coupled with flexibility and the ability to thrive in a fast-paced environment. Upholding the highest standards of professionalism, confidentiality, and integrity, you'll effortlessly manage multiple tasks and deadlines, ensuring the smooth operation of our healthcare services. Join us in making a positive impact on patient experiences and healthcare delivery

We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

Please refer to attached detailed job description for details of job description and responsibilities.



  • Preston, United Kingdom Bespoke Healthcare Group Full time

    **Patient Booking Administrator** **Greater Lancashire Hospital** **Location**: 2 Wyder Court, Ribbleton, Preston, PR2 5BW **Reports to**: Administration Lead 1. Overview The Patient Booking Administrator will assist in delivering the whole patient pathway within the remit of the Greater Lancashire Hospital. The post holder will be expected to undertake...


  • Preston, United Kingdom Bespoke Healthcare Group Full time

    1. Overview The Patient Booking Administrator will assist in delivering the whole patient pathway within the remit of the Greater Lancashire Hospital. The post holder will be expected to undertake duties as determined by the Clinic and Theatre Coordinator. 2. Governance - The Patient Booking Administrator reports to the Clinic and Theatre Coordinator who...


  • Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Are you looking to expand your knowledge and understanding in admin? We have a fantastic opportunity for an individual who is looking to become part of a dynamic and high performing team. You will be responsible for the day-to-day processing of administration tasks within the directorate, providing secretarial and administrative support to Consultants,...


  • Preston, United Kingdom Bespoke Healthcare Group Full time

    **Patient Booking Administrator** **Bespoke Healthcare** **Location**: 2 Wyder Court, Ribbleton, Preston, PR2 5BW **Reports to**: Clinic Co-ordinator and Business Lead **Hours**:Full time (37.5 hours per week) **Hourly rate**: £10.56 **Type**:Permanent **Overview** The Patient Booking Administrator will ensure the effective management of the whole...


  • Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board Full time

    Providing a Patient Experience service to patients, their families and unpaid carers across Lancashire and South Cumbria. Handle a caseload of formal complaints, correspondence from our local Members of Parliament and contribute to our PALS service. You will hold a caseload of complaint cases, MP correspondence and enquiries across our health and care...


  • Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board (125) Full time

    Job summary Providing a Patient Experience service to patients, their families and unpaid carers across Lancashire and South Cumbria. Main duties of the job Handle a caseload of formal complaints, correspondence from our local Members of Parliament and contribute to our PALS service. You will hold a caseload of complaint cases, MP...


  • Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board (125) Full time

    1. Be part of a high-quality and effective Patient Experience service, working in accordance with legislation, policy, guidance, and best practice. 2. Provide a high quality and professional service, ensuring accuracy and attention to detail in all aspects of the role. Specifically, to work efficiently and fairly with all parties to complaints. This...


  • Preston, United Kingdom CHEC Full time

    We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help. If you're dynamic, focused have the vision to support our growth and the courage to tell us how we can be...


  • Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    An exciting opportunity has arisen to recruit a Patient Experience Lead for Children and Young People Are you committed to excellence in Patient Experience? If so, we are looking for an inspiring and creative Patient Experience Lead to provide expert professional leadership. Do you want to support our Children & Young People's clinical teams throughout our...


  • Preston, United Kingdom Ramsay Health Care Full time

    Job Description Bank Administration Assistant The role This is an extremely busy role liaising with patients, Consultants and all hospital departments. We need an individual with a professional approach, excellent verbal communication skills, initiative, the ability to work within a team and adaptable. You must be computer literate - experience with Word...


  • Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Are you caring & compassionate? Are you flexible and dynamic? If so, we would love you to join our administration team. As a member of our close knit team, you will have excellent communication and organisational skills, managing your own workload using your initiative. You will be an excellent networker that relishes a challenge and thrives in a busy...


  • Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Job summary Are you caring & compassionate? Are you flexible and dynamic? If so, we would love you to join our administration team. As a member of our close knit team, you will have excellent communication and organisational skills, managing your own workload using your initiative. You will be an excellent networker that relishes a challenge and...


  • Preston, United Kingdom Lancashire Teaching Hospitals Full time

    Job overview Are you caring & compassionate? Are you flexible and dynamic? If so, we would love you to join our administration team. As a member of our close knit team, you will have excellent communication and organisational skills, managing your own workload using your initiative. You will be an excellent networker that relishes a challenge and...

  • Patient Navigator

    4 weeks ago


    Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    How do you think it would feel to be an important part of patient care? You could be the compassionate person our patients need to help and assists them on their personal journey. We are looking for a Patient Navigator to join the Urology Department at Lancashire Teaching Hospitals. This is an exciting opportunity to undertake a recently created role and to...


  • Preston, United Kingdom CHEC Full time

    Be the first point of contact for patients, general practitioners and optometrists throughout the referral process Regularly liaise with primary, community and secondary care providers using a mix of telephone and online e-referral, NHS and in-house IT systems Process referrals Book patients appointments using the booking system Performing ad hoc...


  • Preston, United Kingdom Holland House Surgery Full time

    Develop and maintain an in-depth knowledge and understanding of the services provided by the Practice and the wider health community Put patients at ease and give them the opportunity to explain their needs through active listening Provide clear and concise information to patients Employ a variety of questioning techniques to develop a full picture of the...


  • Preston, United Kingdom Holland House Surgery Full time

    Job summary We are looking for a confident individual thatcan join our supportive and forward-thinking practice. The job role involves workingon our busy reception and working on our busy phone lines. The job role is very patient focused where projectinga positive and friendly image to patients and other visitors is at the heart ofthe practice. We...


  • Preston, United Kingdom Smart Dental Care Full time

    Smart Dental Care is looking for talented and caring **Patient Coordinator/Receptionist **to join our fabulous team in **Smile Dental Clinic**, and help us deliver amazing dental care to our thousands of patients on a** full time basis**. **Smile Dental Clinic** is a wonderful practice located in the heart of **Preston,** with 2 surgeries and a dedicated a...


  • Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    We are looking for an enthusiastic and well-motivated individual to join our Pre-Op Administration Team. You will form part of a team, administering the EPAQ dashboard (electronic patient assessment questionnaire), issuing questionnaires to patients, chasing incomplete questionnaires, and managing patient exceptions. You will work as a member of the Pre-op...


  • Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Do you want to help develop exciting new treatments for our patients? The neuroscience research team needs an administrator to help us deliver clinical trials for patients with conditions like stroke, motor neurone disease and brain cancer. You’ll be helping us to make a real difference to these patients and their families You will provide administrative...