Care Navigator/ Medical Receptionist

3 months ago

Bristol, United Kingdom West Walk Surgery Full time

Job summary

West Walk Surgery are expanding their Care Navigator/Reception team and have a 20 hour a week position available.

We need cover for the following hours -

Monday 2pm -8pm

Wednesday -

Friday

We also ask that you are able to offer holiday cover where needed.

Main duties of the job

We are looking for a happy. caring person to assist our patients in being directed to the correct clinician for advice/treatment working alongside our GP led KLINIK team.

You will be Care navigating by answering phone calls, dealing with patients face to face, sending messages to patients and answering queries sent through our clinical system KLINIK.

We have an established, friendly Care Navigator team waiting to welcome and train you.

About us

West Walk Surgery is a large friendly practice, consisting of 5 GP Partners, 5 salaried GP's, Mental Health Nurse, Pharmacy team, Paramedics, Nurse Practitioner, Practice Nurses and HCA's, all supported by the Care Navigator and Admin teams.

Job description

Job responsibilities

Job Summary:

Toensure that the Practice runs efficiently and that a good service is providedto patients, doctors, colleagues and other agencies.

Toparticipate as part of your team. To carry out your duties efficiently andcompetently. To ensure that patients are attended to quickly and in a friendlymanner. To ensure that duties required by Partners or senior staff are carriedout swiftly. To assist in the provision of a pleasant working environment forall staff.

Towork at both the Yate and Coalpit Heath branch surgery.

Duties andResponsibilities:

Work with our GP led KLINIK team.

Makefuture appointments for patients with doctors, nurses and otherclinicians.

Navigatepatients to the most suitable person to deal with their problem.

Providegeneral information such as results of tests carried out.

Registerregular, temporary, immediately necessary or emergency patients using theapproved guidelines.

Takevisit requests according to guidelines, ensuring you have obtained the patientsname, address, telephone number and message.

Generalreception administration

Whenreceiving patient samples, record on computer and take to treatment room.

Whenrequired chaperone a doctor when they are examining a patient.

Processsick note certificate requests.

Amendmentsand deductions

Printamendments and deductions summary and accept the requests.

Private medicalwork

Processincoming and outgoing medical requests.

Liaisewith outside agencies and patients in connection with medical report requests.

Havea good working knowledge of all office equipment and use as required andinstructed.

Respondto the call assist system as per the guidelines.

Usethe panic button as per the guidelines.

Attendpractice meetings as required.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting andmaintaining their own and others health, safety and security as defined in thePractice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified

Equality and Diversity:

Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

Thepost-holder will participate in any training programme implemented by thePractice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

Thepost-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Person Specification

Experience

Essential

Practical Experience of working with others. Experience of using own initiative. Experience of Customer service. Excellent communication skills. IT skills. Problem solving skills. Team working. Flexibility. Confidentiality.

Desirable

Experience of working in a GP Surgery. Care Navigation trained.

Qualifications

Essential

GCSE passes in Maths and English.

Desirable

Care Navigation trained

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