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Administrator Wheelchair and Special Seating Service

4 months ago

Billericay, United Kingdom NELFT NHS Foundation Trust Full time

Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Find out more about NELFT careers and what makes our Trust a great place to work, in this video

Job overview

The NELFT wheelchair and special seating service is looking for additional administration support to join a busy well established team. The regionally based service provides a range of clinical services to those referred to the team. All users of the service have long term conditions that affect their mobility and posture. The administrative function is central to providing a service to those who require support with their mobility and their clinical care. 

Main duties of the job

The post holder will achieve this by supporting the service user pathway and daily running of services within the wheelchair and/or prosthetic service by providing both a front of house service and administrative support within the identified team. This will involve dealing with booking of appointments, clinic planning, stock control/management, management of records and patient contact as required within the clinics. The holder of the post will also be expected to support the induction of staff, students and visitors to the service. The post holder will be expected to support the reception duties including the answering of telephone calls, assisting servicer users into and out of the building, and providing support whilst within the clinic setting for maintaining activities of daily living. 

The post holder will consistently deliver a “client-focused” service which promotes good customer service and effective working relationships.

Working for our organisation

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

High Cost Area Supplement - Fringe

This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of £1,192 to a maximum of £2,011 pro rata for part time).

Detailed job description and main responsibilities

The main duties of the post holder are to communicate effectively using the telephone, emails, jabber systems and databases.

Ensure clinics are able to run effectively. 

Place orders on systems for equipment provision. 

Input data onto the relevant systems. 

Person specification

Experience

Essential criteria

Previous experience in contact with the public preferably within a related NHS environment.

Knowledge

Essential criteria

An awareness of NHS priorities. Understanding of the importance of confidentiality

Skills

Essential criteria

IT skills use of patient record systems Excellent communication skills

Desirable criteria

To be able to travel effectively throughout the Trust

Qualifications

Essential criteria

NVQ level 3 or equivalent standard of literacy and numeracy

Benefits

We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:

A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors. Detailed information about our wellbeing and benefits offer can be found in this link.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.