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Band 3 Maternity Administrator
3 months ago
Job summary
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust
Main duties of the job
We are advertising for a Maternity administrator to join our team. The successful candidate will be working in the Maternity Single Point of Care Office. The role will be based at either Graseby House, however the post holder will be expected to work dynamically across all areas of the service when required which involves attending the main hospital building.
The administrators are responsible for providing a front-line reception service and administrative function to all areas of the maternity service and for delivering a high standard of customer care to a wide range of client groups.
The post-holder must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. The post holder must accurately and in a timely manner enter such information on the computerised patient information system, to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records and is compliant with national NHS targets ( on data quality and length of patient wait).
The post-holder must undertake effective forward planning, to ensure that the administrative needs of the service are met and must carry out a range of effective administration processes to support the delivery of high quality patient care.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust
Person Specification
Royal Free World Class Values
Essential
Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential
NVQ Level 3 or Equivalent
Desirable
Level 2 Medical Terminology
Experience
Essential
Experience of working in a public/patient facing role Previous work in a team Previous work experience in a receptionist or similar role
Desirable
Previous work experience in a healthcare setting Experience of working with Cerner, or similar electronic Patient Administration Systems
Skills and Aptitudes
Essential
Computer literate Excellent communication skills both written and spoken Excellent customer service skills Ability to manage and resolve difficult situations Effective communication skills High degree of accuracy and attention to detail Able to prioritise workload, keeping calm under pressure Experience of using own initiative to help solve a problem or improve a service Ability to work alone and part of a team
Desirable
Knowledge of patient confidentiality and the Data Protection Act
Personal Qualities & Attributes
Essential
A professional / enthusiastic and positive attitude to work Self-motivated Displays compassion and understanding