Admin Support/Receptionist

1 month ago

Jarrow, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

Job summary

We are looking to recruit a part-time two AdminSupport/Receptionist to support our Sexual Health administrative team based at TrinitySquare Health Centre and Palmers Community Hospital.

The post holder will be one of a team of administrativesupport staff who provide essential administrative functions, whilstinterfacing with clinical and administrative staff, patients and the generalpublic. The service is fast paced,and you would be expected to carry out a variety of administrative tasks andsupport both teams when necessary.

Candidates must be able todemonstrate they have the ability to communicate effectively with people at alllevels by telephone and in person.Excellent organisational skills, flexibility and time management arealso essential.

You should have excellentkeyboard skills and a working knowledge of software packages.

Main duties of the job

Toprovide reception and clerical and administrative duties, supporting theprovision of an efficient and effective service to the Sexual Health Servicefrom Monday to Saturday during opening hours of 08:30 until 19:00.

Totake phone calls, greet patients and visitors, deal with queries or directcalls, patient and visitors.

Contribute toeffective communication links between all members of Sexual Health Service.

Maintainaccurate written and electronic information systems, supporting data input ontoIT systems.

To support the administrative functions of the Sexual Health Service.

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements.

Job description

Job responsibilities

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FURTHER DUTIES OF THE ROLE.

Processall requests for appointments from all communication routes including face toface, telephone and electronic.

Undertakeadministrative processes associated with the issue of dual screening kits andcondoms.

Supportwider administration processes including processing forms / documentation, scanning,filing, copying, and deal with telephone queries for wider service.

Plansand allocates own workload within the department and monitors outcomes of same

Provideinformation and assist in the audit process.

Processtest results in line with standard operating procedure

Todeal with enquiries efficiently and promptly, assessing priority and relayinginformation to appropriate service users and referrers

Promoteand develop the use of the service.

Liaisewith external agencies as necessary to carry out your role.

Tohandle confidential, sensitive or contentious information appropriately,liaising with individuals as appropriate

Operateand ensure efficient and effective day to day operation of computer systems.

Toattend and contribute to department meetings

Tocomply with the regulations concerning the Data Protection Act andconfidentiality

Checkstationery levels and order as necessary

Maintainthe stock control system and requisition supplies as required

Followthe agreed process for the management of test results within service, includinguse of the SMS system within the electronic patient record.

Person Specification

Qualifications

Essential

General level of education GCSE (or equivalent) NVQ 2 in administration (or equivalent relevant experience)

Desirable

Customer Care Qualification IT qualification

Experience

Essential

Experience of operating electronic booking systems Experience of working in contact centre / customer service environment Willingness to update knowledge and skills as part of continuous personal development plan Experience of office administration preferably within an NHS / health care environment Experience of computer packages and software including Excel, Word, Outlook Experience of working in a confidential environment

Desirable

Experience of electronic booking systems

Skills and Knowledge

Essential

Excellent interpersonal and communication skills with proven experience of working with professionals at all levels and the public Organisational and planning skills with proven ability to prioritise own workload Good knowledge and practical skills of working in a busy contact centre Ability to work autonomously and flexibly as part of a team, developing good working relationships with colleagues.

Desirable

Knowledge of patient booking system / electronic health record Knowledge of sexual health services specific software ( Lily) Knowledge of equipment service administration processes

Special requirements

Essential

Able to meet the travel requirements of the post Flexible approach to work Stamina to continue to lead in challenging situations Self-confidence

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