Patient Pathway Assistant
3 weeks ago
Job summary
The Administration Assistant will work as part of an administrative team, to support the multidisciplinary clinical and administrative teams to provide a high-quality administration service, a positive patient experience and excellent customer service.
This post has no supervisory responsibilities. The post holder will be required to work closely with; clinical teams and other members of the administrative team, and colleagues across the division. It also requires excellent communication skills to liaise with staff across the Trust, and with partner organisations. We are one team: Administration Assistants are expected to support their colleagues and provide cross cover for other administrative staff to ensure a consistently high level of service is provided.
Key areas of focus:
Assisting and supporting other members of the administrative team across the department or division, including dealing with telephone calls and resolving enquiries for patients and their carers. Carry out designated administrative tasks under direction and with guidance and following agreed standard operating procedures. Efficient preparation of patient correspondence and other non-clinical documentation.
Main duties of the job
Manage and answer telephone calls related to the service in a courteous and prompt manner, taking telephone messages and passing on written or verbal information to patients. Act as a point of contact for the department or specialty, dealing with queries from stakeholders and passing on relevant information to appropriate team members as required. Receive and respond to e-mail queries, monitoring, managing and triaging email correspondence to generic inboxes. Conduct reminder calls to patients, rearranging appointments where necessary in order to prevent non-attendances. Input clinical correspondence onto hospital databases. Process and register referrals, booking outpatient appointments as required and in line with the Trust's Elective Access Policy. Carry out general office duties such as photocopying, scanning and filing. Handle incoming and outgoing mail in a timely manner. Ensure office protocols are adhered to, for example telephone answering times and voicemail or mailbox cover.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) National Hospital for Neurology and Neurosurgery Royal National ENT and Eastman Dental Hospitals University College Hospital Grafton Way Building Royal London Hospital for Integrated Medicine University College Hospital Macmillan Cancer Centre The Hospital for Tropical Diseases University College Hospital at Westmoreland StreetWe are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running : University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Person Specification
Knowledge and Qualifications
Essential
Educated to GCSE level or equivalent, with Grade C or above in English and Maths. Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment. Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Desirable
NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
Experience
Essential
Experience of working in a non-routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise (acquired through experience and/or training to Vocational level 3 or equivalent). Experience of working in an administrative environment, with knowledge of a comprehensive range of administrative procedures.
Desirable
Previous NHS experience, or experience of working in a healthcare setting.-
Assistant Patient Pathway Coordinator
4 weeks ago
London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeAn exciting opportunity has arisen for an Assistant Patient Pathway Coordinator in the Department of Chronic Pain CSU. You will have the unique opportunity to support and gain experience within the Specialist Services. The post holder will provide a pivotal administrative service to consultants and their clinical teams. They will work flexibly with the...
-
Patient Pathway Navigator
1 week ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeWe are looking for an enthusiastic, dedicated and adaptable individual who has good attention to detail. The role demands excellent prioritisation skills, problem-solving abilities and a collaborative approach to ensure the smooth and efficient management of patient pathway. They will need to work well as part of a team, be professional and personable at all...
-
Patient Pathway Navigator
1 month ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeWe are recruiting a Band 4 Patient Pathway Navigator to work within the Gastroenterology Department. This post is 12 months fixed term role. We are looking for an enthusiastic, dedicated and adaptable individual who has good attention to detail. The role demands excellent prioritisation skills, problem-solving abilities and a collaborative approach to...
-
Patient Pathway Coordinator
1 month ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has arisen for a 12 month maternity cover as a Band 4 Patient Pathway Coordinator working within the Cardiology Service in the Cardiovascular Directorate. The Patient Pathway Coordinator will lead on the tracking of pathways of patients. By working closely with a wide range of clinical and managerial staff and providing high standard...
-
Patient Pathway Coordinator
1 month ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has arisen for a 12 month fixed term post as a Band 4 Patient Pathway Coordinator working within the Cardiology Service in the Cardiovascular Directorate. The Patient Pathway Coordinator will lead on producing reports and validating pathways. By working closely with a wide range of clinical and managerial staff and providing high...
-
Patient Pathway Coordinator
1 month ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timePrivate Patients Our Private Patient Unit is growing and an exciting opportunity has arisen to join our friendly Private Patient Unit at Guy’s and St Thomas’ Hospital as part of the Patient Pathway Coordinator team. Howard Ward On Howard, we care for a variety of patients. Our main patient cohort is surgical and medical. The 9 bedded inpatient unit...
-
Patient Pathway Coordinator
1 month ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeOutpatient Patient Pathway Coordinator/Admission Supervisor An opportunity has arisen for an enthusiastic, well-motivated individual who enjoys working in a challenging and busy environment. You will provide and co-ordinate high quality support within the Breast-Surgery Admissions Team at Guy's and St. Thomas NHS Foundation Trust. You will be responsible...
-
Patient Pathway Coordinator
2 days ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeWe are looking for an enthusiastic and hard-working person with a positive attitude and excellent people skills to join our busy but dedicated Gynaecology team. Our multi-disciplinary clinic team work together to ensure the best possible experience not only for our patients, but also for our staff. We are a supportive and caring team and encourage our staff...
-
Patient Pathway Navigator
4 weeks ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeThe Patient Pathway Navigator will lead on the tracking of pathways of patients. By working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national targets are met. The post holder is responsible for...
-
Assistant Patient Pathway Co-ordinator
1 week ago
London, United Kingdom Croydon Health Services NHS Trust Full timeAssistant Patient Pathway Coordinator Band 3 An exciting opportunity has arisen within the Community administration team at Croydon University Hospital in our Urogynaecology Department. The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary...
-
Oncology - Patient Pathway Assistant
1 month ago
London, United Kingdom North Middlesex University Hospital NHS Trust Full timeThe Clinical Oncology Department at North Middlesex University Hospital serves a population that includes patients from West Essex and North and West Hertfordshire Clinical Commissioning Groups through PAH, and the majority of those living in Enfield and Haringey. The department provides multidisciplinary and multimodality care for all common cancers, some...
-
Patient Pathway Navigator
1 month ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has arisen to join the Thoracic Surgery department as a Band 4 Patient Pathway Navigator. The role will involve supporting a diverse team of consultant surgeons, registrars and nurse practitioners to facilitate robust and effective outpatient and inpatient pathways. You will work closely with colleagues in both clinical and...
-
Patient Pathway Coordinator
1 month ago
London, United Kingdom Whittington Health NHS Trust Full timeThe Emergency & Integrated Medicine Care Service Unit (ICSU) is looking to recruit a Band 4 data co-ordinator to work within dedicated specialty areas We are seeking a highly motivated and organised individual to join a busy team. This is an ideal opportunity for a proactive and self-motivated individual who enjoys working in a fast paced environment....
-
Private Patient Pathway Coordinator
1 month ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has arisen within Assisted Conception Unit (ACU) for a full time Private Patient’s Pathway Coordinator to join our busy administrative team. This is an exciting and challenging role within the administrative team in which the post holder would have an opportunity to make a direct positive impact on patient experience within the...
-
Assistant Patient Pathway Co-ordinator
1 week ago
London, United Kingdom Croydon Health Services NHS Trust Full timeAssistant Patient Pathway Coordinator Band 3 This is an exciting opportunity for a proactive individual to develop their administrations skills and work within a busy Team. You will work as the point of contact for all administrative issues relating to patient's pathway of care, working alongside Consultants and administrative colleagues. The post holder...
-
Assistant Patient Pathway Co-ordinator
1 month ago
London, United Kingdom Croydon Health Services NHS Trust Full timeAssistant Patient Pathway Coordinator (Paediatrics) Band 3 This is an exciting opportunity for a proactive individual to develop their administrations skills and work within a busy Team. You will work as the point of contact for all administrative issues relating to patient's pathway of care, working alongside Consultants and administrative...
-
Urology Patient Pathway Coordinator
4 weeks ago
London, United Kingdom Whittington Health NHS Trust Full timeThe Patient Pathway Co-ordinator (PPC) will work within dedicated speciality clinical areas to facilitate the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs. Provide cross-cover for other Patient Pathway Co-ordinators to ensure a consistent and...
-
Patient Pathway Validator
2 weeks ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeJob summary The Patient Pathway Validator will lead on the tracking of pathways of patients. By working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national targets are met. The post holder is...
-
Patient Pathway Coordinator
4 weeks ago
London, United Kingdom Homerton Healthcare NHS Foundation Trust Full timeThe Patient Pathway Coordinator will lead on the tracking of pathways of patients, by working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national targets are met. The post holder is responsible for...
-
Assistant Patient Pathway Co-ordinator
4 weeks ago
London, United Kingdom Croydon Health Services NHS Trust Full timeAssistant Patient Pathway Coordinator POD 2 -Band 3 This is an exciting opportunity for a proactive individual to develop their administrations skills and work within a busy Team. You will work as the point of contact for all administrative issues relating to patient's pathway of care, working alongside Consultants and administrative colleagues. The post...
