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Customer Service Advisor

4 months ago

Chadderton, United Kingdom The VPS Group Full time

Role: Key Account Executive

Location: Chadderton

Who are we?

VPS UK offers property inspections, vacant property alarms, and highway safety systems for property owners and managers. Our innovative solutions and solid reputation sets us apart. We employ professionals across the UK in roles such as security installation, inspections, maintenance, customer service, and sales.

The Role:

What to Expect:

First point of contact for customers responding within agreed timescales and delivering customer expectations to keep their properties safe and secure Working closely with colleagues throughout the business providing daily support where required Develop and maintain an excellent knowledge of all the products and services offered by VPS Capture all customer sales, site and billing contact names, addresses and phone number Record the accurate customer account and suboffice for each individual customer request Understand and record accurate customer scope of works Accurate administration of quotes, customer purchase orders, order variations, changeovers and order completions Real time customer updates for all required stages via portals, emails or phone Adherence to “No PO No Work” customer list Recording all outbound communications history and customer responses on our systems Effective escalation of issues where appropriate to ensure customer request is resolved Effective complaints resolution adhering to company process Effective communication with internal and external stakeholders Effective prioritisation and time management Supplying product and service literature to customers Ad hoc duties as and when required by the business

Mission:

We are fully committed to achieving our vision: To be a World Class Security Organisation and are focused on delivering the VPS UK Security Services mission:

To be the supplier of choice To be the employer of choice

Benefits:

Competitive salary packagesInternal Development and Progression ProgrammeHard Working and Great Company CultureColleague Recognition SchemeRefer a Friend SchemeEnhanced Annual Leave Scheme - Buy & SellMedicash PlanLife AssuranceEnhanced Family LeaveEmployee Assistance ProgrammeHelp@Hand - Total Health & Wellbeing SupportPlane Saver - Flexible Savings and Affordable Loans