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Customer Service Representative

2 months ago

Chadderton, Oldham, United Kingdom The VPS Group Full time
Customer Service Advisor

At The VPS Group, we are committed to delivering exceptional customer service and experience. As a Customer Service Advisor, you will play a vital role in ensuring our customers receive the highest level of service and support.

Key Responsibilities:
  • Provide timely and effective responses to customer inquiries and concerns
  • Work closely with colleagues to deliver daily support and ensure seamless customer experience
  • Develop and maintain in-depth knowledge of our products and services
  • Capture and record accurate customer information and account details
  • Understand and record customer scope of works and requirements
  • Administer quotes, customer purchase orders, and order variations with accuracy
  • Provide real-time customer updates and communication
Requirements:
  • Strong customer service experience in a fast-paced environment
  • Ability to work in partnership with colleagues to enhance customer journey
  • Excellent interpersonal and communication skills
  • Strong organisational skills with ability to prioritise tasks and multitask
  • Able to work under pressure and meet tight deadlines
What We Offer:
  • Competitive salary packages
  • Internal Development and Progression Programme
  • Hard Working and Great Company Culture
  • Colleague Recognition Scheme
  • Refer a Friend Scheme
  • Enhanced Annual Leave Scheme
  • Medicash Plan
  • Life Assurance
  • Enhanced Family Leave
  • Employee Assistance Programme