Customer Service Representative
4 weeks ago
Role: Customer Service Representative
Location: UK
Who are we?
VPS UK offers innovative solutions for property owners and managers. Our professional team provides security installation, inspections, maintenance, customer service, and sales.
The Role:
Key Responsibilities:
- Deliver customer expectations to keep properties safe and secure
- Work closely with colleagues to provide daily support
- Develop and maintain knowledge of VPS products and services
- Record customer information and scope of works
- Administer quotes, customer purchase orders, and order completions
- Provide real-time customer updates
Requirements:
- Understanding of customer satisfaction and service delivery
- Strong customer service experience in a fast-paced environment
- Ability to work in partnership with colleagues
- Excellent interpersonal and communication skills
- Organisational skills with ability to prioritise tasks
Benefits:
- Competitive salary packages
- Internal Development and Progression Programme
- Great Company Culture
- Colleague Recognition Scheme
- Refer a Friend Scheme
- Enhanced Annual Leave Scheme
- Medicash Plan
- Life Assurance
- Enhanced Family Leave
- Employee Assistance Programme
- Help@Hand - Total Health & Wellbeing Support
- Plane Saver - Flexible Savings and Affordable Loans
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