Customer Service Liaison

1 week ago

Chadderton, Oldham, United Kingdom The VPS Group Full time

About the Role:

The VPS Group is seeking a skilled Customer Service Liaison to join their team. In this role, you will be the first point of contact for customers, responding within agreed timescales and delivering customer expectations to keep their properties safe and secure.

Key Responsibilities:

  • Develop and maintain an excellent knowledge of all the products and services offered by the VPS Group.
  • Capture all customer sales, site, and billing contact information.
  • Record accurate customer account and suboffice information for each individual customer request.
  • Understand and record accurate customer scope of works.
  • Accurate administration of quotes, customer purchase orders, order variations, changeovers, and order completions.
  • Real-time customer updates for all required stages via portals, emails, or phone.

Requirements:

  • Understanding the factors that influence customer satisfaction and the importance of consistently delivering outstanding service to enhance customer experience.
  • Strong customer service experience in a fast-paced environment.
  • Ability to work in partnership with colleagues throughout the business to enhance customer journey.
  • Strong interpersonal and communication skills - oral, written, and listening.
  • Excellent organisational skills with the ability to prioritise daily tasks and good multi-tasking skills aligned to role needs.
  • Able to work under pressure and to tight deadlines.

About Us:

The VPS Group is a World Class Security Organisation, committed to delivering the VPS UK Security Services mission: To be the supplier of choice and the employer of choice.

Benefits:

  • Competitive salary packages.
  • Internal Development and Progression Programme.
  • Hard Working and Great Company Culture.
  • Colleague Recognition Scheme.
  • Refer a Friend Scheme.
  • Enhanced Annual Leave Scheme - Buy & Sell.
  • Medicash Plan.
  • Life Assurance.
  • Enhanced Family Leave.
  • Employee Assistance Programme.
  • Help@Hand - Total Health & Wellbeing Support.
  • Plane Saver - Flexible Savings and Affordable Loans.

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