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Customer Service Representative

2 months ago

Chadderton, Oldham, United Kingdom The VPS Group Full time
{"title": "Customer Service Advisor", "description": "Job Summary

We are seeking a highly skilled Customer Service Advisor to join our team at The VPS Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries and concerns
  • Work closely with colleagues to ensure seamless customer service delivery
  • Develop and maintain a deep understanding of our products and services
  • Capture and record accurate customer information and account details
  • Administer quotes, customer purchase orders, and order variations with precision
  • Communicate with customers in real-time via various channels
  • Adhere to our "No PO No Work" customer list
Requirements
  • Strong customer service experience in a fast-paced environment
  • Ability to work in partnership with colleagues to enhance customer experience
  • Excellent interpersonal and communication skills
  • Strong organizational skills with the ability to prioritize tasks
  • Able to work under pressure and meet tight deadlines
What We Offer
  • Competitive salary packages
  • Internal Development and Progression Programme
  • Hard Working and Great Company Culture
  • Colleague Recognition Scheme
  • Refer a Friend Scheme
  • Enhanced Annual Leave Scheme - Buy & Sell
  • Medicash Plan
  • Life Assurance
  • Enhanced Family Leave
  • Employee Assistance Programme
  • Total Health & Wellbeing Support
  • Plane Saver - Flexible Savings and Affordable Loans
", "lang_code": "en"}