Assistant Patient Services Co-ordinator

3 days ago

Leeds, United Kingdom Leeds Teaching Hospitals Full time

Job summary

Expected Shortlisting Date

12/12/2024

Planned Interview Date

19/12/2024

We have an exciting opportunity here at the Leeds Dental Institute for a full-time role at hours per week as an Assistant Patient Services Coordinator for out Inpatient Scheduling Team. You will be working with our clinical and administrative teams to manage the inpatient scheduling for the Leeds Dental Institute. You will be based in our office at the Leeds Dental Institute. We have an option for some flexibility on working patterns and limited working from home within the hours of the service.

As a hospital we are committed to delivering the best patient care, clinical education and value for resources to our stakeholders. As such, an open and enthusiastic approach to change and innovation will be essential to the successful applicant. The ideal candidate will be organised, flexible and have strong communications skills.

The role will require the successful candidate to schedule operations ensuring that an efficient, timely and patient focussed service is provided and the clinical needs of patients are met in accordance with the current NHS timeframes. This demanding role will require excellent time management and organisational skills. The successful candidate must be able to prioritise their own workload and will require a flexible approach to their duties.

Main duties of the job

The role will provide a theatre scheduling service to the Paediatric Dentistry department as well as provided line management for two administrative colleagues. The position will also include dealing with enquiries from patients, colleagues and other healthcare providers. The range of tasks would include.

Enter surgical booking forms accurately onto the Patient Administration System (PAS) on a daily basis adhering to the timescales within the Trust Patient Access Policy and ensuring the waiting list entry is attached to the correct 18-week pathway with appropriate operation code.

To deal with pending elective admissions and cancellations, liaising with all relevant staff (including Consultants, Bed Managers, Theatre and Ward staff). Escalating any issues/breaches to the Business Manager

Meet/liaise with Consultants on a regular basis in order to manage waiting lists effectively whilst working within the Department of Health guidelines. Be responsible for updating accurately both electronic and paper diaries.

Independently compile theatre lists 6 weeks in advance, taking into account the composition of lists to include, clinical urgency, diagnostic investigations, therapeutic investigations, complex procedures and 18-week referral to treatment target. Inputting information on to PAS and TMS. Working within the Trusts' 6-4-2 framework.

Line manage a small team of colleagues.

About us

The Leeds Dental Institute is part of the Leeds Teaching Hospitals Trust (LTHT) and as such have a strong commitment to the values of being Patient Centred, Fair, Accountable, Empowered and Collaborative. We want to make our recruitment process as fair, inclusive and transparent as possible. As an organisation we have a huge network of colleagues with varied skills and experiences, LTHT is an excellent place to develop skills, networks and careers.

The Dental Hospital is an excellent place to develop knowledge of different patient pathways and processes as we manage our entire outpatient pathway from referral to discharge and have our own surgical theatre. The role offers a diverse and broad experience of hospital administration and line management which is ideal for anyone looking to enter a management career path or develop existing skills/knowledge.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Job description

Job responsibilities

Please see the attached job description for an overview of the role and responsibilities of the post. The day-to-day duties of the post will include;

Populate Paediatric Dentistry theatre lists in a timely manner as per the Trust 6-4-2 policy.

- Scheduling patients in urgency and referral to treatment (RTT) order

- Utilising all elective operating capacity available through robust and timely scheduling and problem solving to overcome issues as they present

- Troubleshooting to ensure every possible option is explored to ensure patients surgery plans go ahead.

- Ensuring patient records and Trust systems are always kept accurate and up to date with surgical plans.

- Ensuring RTT pathways are always correct as per the LTHT access policy.

- Ensuring any special surgical requirements are organised ahead of planned surgery dates

Cross cover for the Dental One Day Unit Assistant Patient Service Coordinator.

Line management of a small team of clerical officers.

- Providing a supportive and knowledgeable line manager support in line with LTHT policies.

- Undertaking frequent one to one meeting and a quality annual appraisal to supporting the personal development of your team.

- Manage workload and support with processual barriers to maintain efficiency within the team.

Communicate and report service progress against RTT standards and KPIs.

- Report at a weekly CSU scheduling meeting on long waiters and utilisation.

- Attend the weekly Trust scheduling meeting along with the Business Manager / Patient Service Coordinator.

- Attend the monthly CSU operational management meeting.

The role will report to the Patient Service Coordinator be responsible to the Business Manager.

Person Specification

Skills & behaviours

Essential

Evidence of organisational skills Knowledge of Microsoft 365 packages including Outlook, Excel and Teams. Evidence of time management skills. Evidence of ability to prioritise and organise own workload Evidence of ability to communicate effectively across staff groups Demonstrates inclusive practices, working in a fair and empowering way

Desirable

Evidence of training or experience on inpatient pathways

Qualifications

Essential

Good standard of education to minimum of GCSE

Experience

Essential

Experience of staff management including recruitment and retention Experience in a customer focussed/customer service environment

Desirable

An understanding of NHS/Trust protocols/policies and procedure Significant previous administration experience Experience or knowledge of RTT 18-week pathways

Additional Requirements

Essential

Evidence of continued personal development and a willingness to undergo training.

  • Assistant Patient Services Co-ordinator

    6 months ago

    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    The Assistant Patient Services Co-ordinator will provide a high quality service in line with Trust standards and be able to communicate sensitivity and effectively with a wide range of people including medical staff, patients and colleagues. Support the Assistant Business Manager in delivering the services for the speciality. 3 JOB DIMENSIONS The Assistant...

  • Assistant Patient Services Co-ordinator

    5 months ago

    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    JOB PURPOSE/SUMMARY The Assistant PSC will provide a high-quality service in line with Trust standards and be able to communicate sensitivity and effectively with a wide range of people including medical staff, patients and colleagues. Support the Patient Services Co-ordinator and the Business Manager in delivering the services for the speciality. The...

  • Chaperone/patient Co-ordinator 'bank'

    5 months ago

    Leeds, United Kingdom Transform Healthcare Holdings Limited Full time

    Here at Transform Healthcare Holdings we help people to enhance their wellbeing and quality of life. Transform is a trusted and recognised healthcare brand at the forefront of outstanding care and continuous innovation, with an unwavering commitment to clinical, regulatory and ethical standards. We’re seeking an individual to join the team as...

  • Dental Receptionist/patient Care Co-ordinator

    6 months ago

    Leeds, United Kingdom Vitruvian Dental Studio Full time

    Hi! **What we are looking for** We are looking to recruit an additional front of house receptionist/patient care co-ordinator for Monday, Tuesday, Thursday, Friday 8:45am - 6:00pm and Wednesdays 8:45am - 2:00pm. We do have availability for Saturday shifts also. Dental experience is not essential, we are happy to provide training. We are looking for...

  • Dental Receptionist/patient Care Co-ordinator

    5 months ago

    Leeds, United Kingdom Vitruvian Dental Studio Full time

    Hi! **What we are looking for** We are looking to recruit an additional front of house receptionist/patient care co-ordinator for Wednesdays, Thursdays, Friday 8:45am - 6:00pm and every Saturday 8:45am - 2:00pm. Dental experience is not essential, we are happy to provide training. We are looking for someone who is enthusiastic, organised and with a...

  • Dental Receptionist/patient Care Co-ordinator

    5 months ago

    Leeds, United Kingdom Vitruvian Dental Studio Full time

    Hi! **What we are looking for** We are looking to recruit an additional front of house receptionist/patient care co-ordinator for Mondays, Tuesdays, Wednesdays, Friday 8:45am - 6:00pm and every other Saturday 8:45am - 2:00pm. Dental experience is not essential, we are happy to provide training. We are looking for someone who is enthusiastic, organised and...

  • Materials Co-ordinator

    5 months ago

    Leeds, United Kingdom Nuffield Health Full time

    HEAD OFFICE Materials Co-ordinator **Materials Co-ordinator** **Nuffield Health Leeds Hospital | Procurement | Permanent Contract | Full Time** **From £24,000 per annum** **37.5 hours per week** At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Whether it’s...

  • Dental Receptionist/patient Care Co-ordinator

    5 months ago

    Leeds, United Kingdom Vitruvian Dental Studio Full time

    Hi! **What we are looking for** We are looking to recruit an additional front of house receptionist/patient care co-ordinator for full time flexible hours, with one day off during the week to meet the needs of the studio. Our opening hours are 8:45am - 6:00pm. Additional Saturday shifts to be discussed 8:45am - 2:00pm. Dental experience is not essential,...

  • Admissions Co-ordinator

    7 months ago

    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    The admissions co-ordinator is expected to provide an efficient, effective and accurate administration and service in line with the policy statements provided in the Trusts Patient Access policies, to support the delivery of high standard and cost effective treatment for patients.

  • Patient Services Co-ordinator

    7 months ago

    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    To ensure the provision of an efficient and effective administration service to support the delivery of clinical services to patients. The post holder will provide managerial support to administrative and clerical staff on relevant sites within the Trust. They will be responsible for the day to day operational management of patient administration and access...

  • Assistant Patient Services Co-ordinator

    7 months ago

    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    The Assistant PSC will provide a high-quality service in line with Trust standards and be able to communicate sensitivity and effectively with a wide range of people including medical staff, patients and colleagues. Support the Assistant Business Manager and the Business Manager in delivering the services for the specialities. The Assistant PSC will manage...

  • Assistant Patient Services Co-ordinator

    7 months ago

    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Staff Supervision Coordinate the day to day activities of a team of administrative staff including clerical officers and supervisors. To maintain regular communications with all staff to ensure they all receive and participate in briefings and are aware of knowledge and information relating to them and their role....

  • Assistant Patient Services Co-ordinator

    5 months ago

    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    **Staff Supervision**: Coordinate the day to day activities of a team of administrative staff including clerical officers, medical secretaries and supervisors. To maintain regular communications with all staff to ensure they all receive and participate in briefings and are aware of knowledge and information relating to them and their role. To be actively...

  • Assistant Patient Services Co-ordinator

    7 months ago

    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    Principal Duties & Areas of Responsibility Staff Supervision Coordinate the day to day activities of a team of administrative staff including clerical officers, medical secretaries and supervisors. To maintain regular communications with all staff to ensure they all receive and participate in briefings and are aware of knowledge and information relating to...

  • Administrative Co-ordinator

    5 months ago

    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    JOB DESCRIPTION & PERSON SPECIFICATION 1. JOB DETAILS Job Title: Admin Co-ordinator Reports to: Business Manager Accountable to: Service Manager Band: Band 3 CSU Directorate: Theatres & Anaesthetics Location : Anaesthetic Admin Office; LGI & SJ AFC Job No: 75 2.JOB PURPOSE To undertake administrative duties including the accurate and timely duties of daily...

  • Planning Co-ordinator

    5 months ago

    Leeds, United Kingdom Tribal Talent Full time

    A Planning Co-ordinator is being sought by a leading engineering and manufacturing company based in the North West of Leeds. The company are involved in the design, manufacture and installation of Ventilation systems. This role would suit someone with good organisation skills and administration skills, including with the MS Office suite. This is an...

  • Bed Bureau Co-ordinator

    6 months ago

    Leeds, United Kingdom Leeds Community Healthcare NHS Trust Full time

    **Service Description**: Bed Bureau provides the bed management of 223 Community Care Beds (CCB) across Leeds. Bed Bureau assists in the patient flow out of an acute hospital setting into a community setting where patients recovery, recuperation and rehabilitation can continue. This also includes patients being discharged for assessments (D2A). They also...

  • Mdt Co-ordinator

    7 months ago

    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    An excellent opportunity for you to join the Trusts Cancer Services Team as a Cancer Multidisciplinary Team Co-ordinator. You will provide comprehensive administrative and data reporting support to Cancer Multidisciplinary Teams and work flexibly within the scope of the wider Cancer Services Team. Key responsibilities of the post will be to ensure smooth and...

  • Customer Services Co-ordinator

    7 months ago

    Leeds, United Kingdom Brenntag Full time

    **CUSTOMER SERVICES CO-ORDINATOR**: Our team in **Leeds** currently has an opening for a **Customer Services Co-Ordinator** **YOUR ROLE & RESPONSIBILITIES**: **General Responsibilities** - To help and contribute to the running of the office - To play a vital role within the Customer Services Team - To promote and reinforce a positive and professional image...

  • Customer Services Co-ordinator

    7 months ago

    Leeds, United Kingdom Brenntag Full time

    **CUSTOMER SERVICES CO-ORDINATOR**: Our team in **Leeds** currently has an opening for a **Customer Services Co-Ordinator** **YOUR ROLE & RESPONSIBILITIES**: **General Responsibilities** - To help and contribute to the running of the office - To play a vital role within the Customer Services Team - To promote and reinforce a positive and professional image...