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Broker Support Administrator

4 months ago

Camberley, United Kingdom Countrywide Mortgage Services Full time

Broker Support Administrator

Who we are:

Dynamo for Intermediaries (DFI) is a B2B mortgage club and part of Dynamo, a telephone-based mortgage and insurance broker based in Camberley, Surrey.

Duties and Responsibilities:

Application processing – ensuring that all Mortgage DIP’s are processed within turnaround times and with a high level of accuracy. Helpdesk – enquiry support for all types of mortgages with the aim to secure DFI to be used as the payment route or for our packaging services being used Developing relationships with panel lenders, partners and their respective BDM’s and account managers Working to support our case handler team to ensure the best outcome for our clients Achieve targets set by Management for call volume & times Support the management team in building, encouraging and protecting an inclusive and welcoming environment for all colleagues. Ensure that the company zero-tolerance position on bullying is upheld. Contribute to upholding the firm’s Consumer Duty obligations within your job role.

Benefits you will receive as a Broker Support Administrator: 

Competitive starting basic salary - £23,859 to £25,000 dependent on qualifications. Up to 10% discretionary bonus, annual. 23 days annual leave from day 1, plus bank holidays, rising to 28 days with length of service. Company sick pay, after probation. Aviva Digicare+, including annual health check up/blood test, 24/7 access to remote NHS GP and nutritional and mental health services. Perks at Work – Discounts on products and services inc electrical & Travel. Discounts on estate agency, mortgage, conveyancing and surveying services. Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme. Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK. Company Pension and Day 1 Life assurance for all colleagues.

Dynamo is a telephone-based mortgage and insurance broker assisting customers across the UK.We are a wholly-owned subsidiary of Connells Group – the largest high street estate agency and property services provider in the UK employing over 16,000 staff.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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