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Customer Service Technical Estimator

4 months ago

Nelson, United Kingdom Protec Fire Detection PLC Full time
Typical Responsibilties
  • Provide a courteous and professional telephone service to our customers, always ensuring their needs are met.
  • To maintain effective communication with both internal and external customers at all times.
  • Check our internal CRM systems for Service PPM and reactive reports detailing remedial works required as recommended by Engineers and prepare quotes.
  • Take phone calls from Customers, Service team members or Client Account Managers in regards to quotes created or required.
  • Contacting Suppliers to obtain quotations on 3 rd party equipment.
  • Updating the CRM costs schedules.
  • Updating the CRM system with progress on quotations.
  • Assisting Client Account Managers with more in-depth quotations.
  • Loading quotations to the Client Account Portal
  • Updating quote status on Client Account Portal.
  • Assisting Customers with quotation requests, progress and queries.
  • Any other duties commensurate with the role.
Person Specification

Candidates shall be able to demonstrate the necessary qualifications, experience, skills, and traits to meet the requirements set below. Requirements for the role shall be evidenced on the application form and in the interview process. Please use the following as guidance when completing the further information section of your application form.

Qualifications Qualifications Essential / Desirable To be identified by Electrical qualifications such as HNC/ONC/City and Guilds or Systems Design BAFE or FIA Desirable Application Experience Experience Essential / Desirable To be identified by Knowledge of Fire detection, Gas Suppression Emergency lighting and associated alarm systems Essential Interview / Application Working knowledge of current British Standards 5839, 5266, LPS1014 Essential Interview Experience within a similar role Desirable Interview / Application Skills / Abilities Skills / Abilities Essential / Desirable To be identified by Excellent customer service skills Essential Interview Great telephone manner Essential Interview Excellent oral and written communication skills Essential Interview / Application Competent using Microsoft Office packages including Word, Excel and Outlook Essential Interview Ability to confidently deal with difficult and stressful situations Essential Interview The ability to maintain accurate records Essential Interview Ability to communicate effectively with staff at varying levels throughout the company Essential Interview Good interpersonal skills and the ability to work as part of a team Essential Interview Other Other Essential / Desirable To be identified by Commitment to confidentiality and data protection Essential Interview Enthusiasm and willingness to learn Essential Interview / Application