Customer Service Advisor

6 months ago


Nelson, United Kingdom Millercare Ltd Full time

_**(Please upload your CV in.pdf format only)**_

**Job Description - Customer Service Advisor**

You will also need to be IT literate and have the ability to cope under pressure. Excellent customer service is essential.
- Manage a large amount of calls from/to customers, engineers and branches.
- Organise Engineer diaries
- Order parts
- Manual handling of parts deliveries and prepping parts storage for workshop and engineers
- Book in and distribute equipment and parts
- Troubleshoot and resolve problems
- Build rapport with customers
- Carry out general administrative tasks
- Use Computer based systems.
- Take payments over the phone
- Continuing professional development (CPD) including attending training sessions when and where required, e-learning and personal research.
- Represent the public face of Millercare: Impeccable customer service, dressed according to company policy, driving with care and consideration and always striving for 5 star reviews.
- Any additional reasonable request by management

**About Millercare**

With 70 years’ experience and 15 stores across the region, Millercare is the leading mobility and healthcare company in the North West of England. Our reputation is built on providing an existing range of high-quality mobility, healthcare and household products all designed to make our customers' lives easier.

Everything we do is focused on the needs of our loyal customers; giving them greater independence, freedom and improved quality of life. Our people are critical to maintaining and building strong relationships with our customers.

**Please note, CV's must be uploaded in.PDF format only please**

**Job Types**: Full-time, Permanent

Pay: £23,500.00 per year

**Benefits**:

- Company pension
- Employee discount
- Life insurance
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- A-Level or equivalent (required)

**Experience**:

- Telephone based Customer service: 3 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: MS-SD-CSA



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